1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
July 13, 2017

2. Performance Report Card
Performance Indicator
Standard
Jun 2017
FY17
On Time Performance
> 91%
91.7%
91.5%
Late 4
< 0.10%
0.05%
0.09%
Average Hold Time
< 120 sec 79 83
Calls On Hold Over 5 Min
< 5%
4.4%
4.5%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.75
0.65
*June 2017 data is not final

3. Antelope Valley Region
Performance Indicator
Standard
Jun 2017
FY17
On Time Performance
> 91%
90.1%
91.5%
Late 4
< 0.10%
0.04%
0.02%
Average Hold Time
< 120 sec
107
105
Calls On Hold Over 5 Min
< 5%
3.1%
3.0%

4. Eastern Region Performance Indicator Standard Jun 2017 FY17
On Time Performance
> 91%
92.5%
91.9%
Late 4
< 0.10%
0.05%
0.10%
Average Hold Time
< 120 sec 61
Calls On Hold Over 5 Min
< 5%
5.1%
4.7%

5. Northern Region Performance Indicator Standard Jun 2017 FY17
On Time Performance
> 91%
91.4%
91.9%
Late 4
< 0.10%
0.10%
0.08%
Average Hold Time
< 120 sec 88 90
Calls On Hold Over 5 Min
< 5%
4.1%
3.9%

6. Santa Clarita Region Performance Indicator Standard Jun 2017 FY17
On Time Performance
> 91%
96.4%
96.3%
Late 4
< 0.10%
0.03%
0.02%
Average Hold Time
< 120 sec 31 36
Calls On Hold Over 5 Min
< 5%
0.6%
1.1%

7. Southern Region Performance Indicator Standard Jun 2017 FY17
On Time Performance
> 91%
91.9%
90.7%
Late 4
< 0.10%
0.03%
0.10%
Average Hold Time
< 120 sec 88
106
Calls On Hold Over 5 Min
< 5%
4.2%
5.2%

8. West Central Region Performance Indicator Standard Jun 2017 FY17
On Time Performance
> 91%
90.8%
91.2%
Late 4
< 0.10%
0.06%
0.08%
Average Hold Time
< 120 sec 63 62
Calls On Hold Over 5 Min
< 5%
5.1%
4.7%

9. Highlights June highlights:
Joe King Scholarship awarded to Jennifer Elhawary (Access’ Antelope Valley contractor)
Nearly 200 riders attended Access community meetings in June
LAX stand signs catalogued and geo-coded on both departure and arrival levels
Implemented new driver training module for emergency operations and preparedness
Tablet implementation started in the West Central region
Text message callouts started in West Central and Eastern regions