1. Building Youth/Mentor Relationships

2. Mentoring youths Be consistent and reliable Use correct English
Do not use profanity
Keep your word
Be friendly and polite
Be helpful
Be respectful

3. Building trust Keep confidences Be sensitive Be patient Be consistent
Provide encouragement
Express your opinion
Respect his or her choices 3

4. Trust builds over time 4

5. Keys to good communication
Active listening
Assertiveness
Empathy
Open-mindedness
Self-awareness
Support
Trust 5

6. Active listening is:
Responding
Body language
Empathy 6

7. Problem-solving steps
Exploring
Understanding
Defining
Brainstorming
Evaluating
Choosing options
Taking action 7