1. Managing SharePoint February 2011
Info-Tech Research Group

2. Introduction Key Insights Survey Question Graphs
In appreciation for your participation in this survey, we have created this exclusive summary of results.
The data you provided is being leveraged in our research.
Thank you for your participation.
This document has these three main sections:
Key Insights
Survey Question Graphs
Respondent Demographics
If you have any questions or concerns please contact:
Scott Koopman
Panel Coordinator
Info-Tech Research Group
Info-Tech Research Group

3. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

4. More governance creates more success. High Governance Effort
Put more effort into governance activities to see higher SharePoint operational success
Enterprises who invested high effort in SharePoint governance activities
were 81% more successful than those who invested low effort.
Enterprises with the highest governance effort ran laps around those with the lowest governance effort:
More governance creates more success.
Low Governance Effort
High Governance Effort
7.7x
Met business requirements
6.2x
High
Operational Success
Users follow policies
5.9x
Met user adoption goals
5.4x
Low
Operational Success
Search effectiveness
2.1x
Compliance issues are manageable
N=47
Source: Info-Tech Research Group
1.7x
Manageable for IT
The SharePoint governance effort was calculated by taking the average of the following items:
Developed a formal governance plan
Involved business stakeholders in the planning process
Created an Information Architecture model for SharePoint’s taxonomy structure
Set up Permissions for different user profiles
Created policies around content retirement
Developed a Security Plan (have a procedure for backup/restore)
1.5x
IT responsiveness
N=47
Source: Info-Tech Research Group
The SharePoint operational success was calculated by taking the average of the following items:
All functional/business requirements are being met
All end user adoption and use objectives have been met
The amount of time required by IT to manage SharePoint is very low
SharePoint policies & standards are always followed by users
Users can effectively find relevant content via search, taxonomy, etc
IT quickly responds to user requests for added functionality
SharePoint presents no compliance challenges or litigation risks to our enterprise
Info-Tech Research Group

5. Increase operational success by involving business stakeholders in the planning process
Enterprises that involved the business experienced higher operational successes.
Involving business stakeholders has
the largest impact on operational success.
High Business Involvement agreement
Low Business Involvement
agreement
SharePoint meets all business requirements
44%
10%
44%
16%
All end-user adoption goals met
65%
42%
IT responds quickly
N = 47; Source: Info-Tech Research Group
Enterprises with high business involvement reported 65% higher operational success than those with low business involvement.
In addition to decision-making involvement, business users can ultimately become responsible for many maintenance activities, lessening the burden for IT.
The SharePoint operational success was calculated by taking the average of the following items:
All functional/business requirements are being met
All end user adoption and use objectives have been met
The amount of time required by IT to manage SharePoint is very low
SharePoint policies & standards are always followed by users
Users can effectively find relevant content via search, taxonomy, etc
IT quickly responds to user requests for added functionality
SharePoint presents no compliance challenges or litigation risks to our enterprise
Info-Tech Research Group

6. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

15. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

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