1. The Essence of First Calgary Savings CUMA Conference September 2001

2. OUR VISION We are a community-oriented credit union creating value for our membership, taking pride in our service and staff. OUR MISSION Building relationships to help you realize your goals and dreams.

3. EFFECTIVENESS VERSUS EFFICIENCY

4. OUR VALUES WE WILL BE: FRIENDLY APPROACHABLE KNOWLEDGEABLE COMPETENT RELIABLE

5. BUILDING ONTO OUR STRENGTHS

6. PRACTICING PATIENT IMPATIENCE

7. Knowledge
Excellence
YOU
Competence
Confidence

8. Proud Achievements Best Managed Company CIPA Award of Excellence - Implementation of Customized Leadership Development Program - 9 out of 10 members surveyed indicated they would refer us to a friend or relative

9. BUILD ONTO OUR STRENGTHS CONCENTRATE ON EFFECTIVENESS VS
BUILD ONTO OUR STRENGTHS CONCENTRATE ON EFFECTIVENESS VS. EFFICIENCY PRACTICE PATIENT IMPATIENCE

10. The Essence of First Calgary Savings CUMA Conference September 2001