1. Orange County Animal Services November 5, 2013 George Ralls MD Director, Health Services

2. Division Overview Assessment & Action Plan Timeline Summary Presentation Outline

3. Division Overview Assessment & Action Plan Timeline Summary Presentation Outline

4. Orange Countys only Open Admission Shelter –No animals are turned away FY 2013: –19,679 Impoundments –7,665 Spay/Neuter Surgeries –44,232 Field Calls handled Brief Overview

5. Brief History

6. Millions Brief History

7. Overview of Activities Assessment & Action Plan Timeline Summary Presentation Outline

8. IntakeShelter CareOutcome Population Management Reasons for Impoundment Staffing Classification Staffing Procedures Medical Care Shelter Capacity Adoption Owner Reclamation Rescue Organizations Public Information Public Engagement Spay/Neuter Partnerships Community Campaigns Assessment & Action Plan

9. IntakeShelter CareOutcome Population Management Intake Procedure Health Status Vaccinations Classification –Health status, behavioral assessment –Classification affects Adoptability Photographs Computer Update Assessment & Action Plan

10. IntakeShelter CareOutcome Population Management Observations: Field officers carry out intake process May result in delays in recognizing health issues, delays in proper classification Current classification process may be too subjective Assessment & Action Plan

11. IntakeShelter CareOutcome Population Management Plan: Create an Intake Team (6 members) –Protocoled intake process –Rapidly address medical needs –Accurately enter computer information Obtain higher quality photos Perform temperament testing Minimize loss of time during hold periods Assessment & Action Plan

12. IntakeShelter CareOutcome Population Management Plan: Develop Pet Evaluation Matrix (PEM) based on national standards –Increase objectivity of classification process –Use of a PEM will re-define reporting criteria Animal Services Advisory Board will be engaged in developing the PEM Assessment & Action Plan

13. IntakeShelter CareOutcome Population Management Veterinary Coverage Procedures Staffing Shelter capacity Assessment & Action Plan

14. IntakeShelter CareOutcome Population Management Assessment & Action Plan Observations: 2 veterinarians required (minimum) Additional procedures may prevent errors Shelter capacity does not allow for extending current hold times

15. IntakeShelter CareOutcome Population Management Assessment & Action Plan Plan: Colored Collars will be placed once adopted or rescued Explore solutions to improve use of current space Change euthanasia procedure to require a 3 person team approach

16. IntakeShelter CareOutcome Population Management Adoptions Rescue Organizations Owner Reclamation Hold Times Assessment & Action Plan

17. IntakeShelter CareOutcome Population Management Observations: Communication can be improved Rescue partners are vital to our mission Microchips can increase likelihood of owner reclamation Assessment & Action Plan

18. IntakeShelter CareOutcome Population Management Plan: Adoption & Rescue Coordinators (2 positions) –Under Communications/Public Relations –Single email and phone point of contact for rescue organizations ASAB to develop Rescue Partner approval process Expand availability of low-cost micro-chip program Will require an additional vet tech (1 position) Exploring: Extended hours of operation High-visibility Adoption Center Assessment & Action Plan

19. IntakeShelter CareOutcome Population Management Community-wide effort –Low-cost Spay/Neuter Program –Spay/Neuter partnerships –Encourage pet adoption through education, marketing & community campaigns Assessment & Action Plan

20. IntakeShelter CareOutcome Population Management Observations: Coordinated efforts for Low-cost Spay/Neuter Programs are needed Burden of pet overpopulation may not be apparent to many community members Assessment & Action Plan

21. IntakeShelter CareOutcome Population Management Plan: Expand Low-cost S/N resources –Mobile Services, Satellite Clinics, Vouchers –Explore Spay/Neuter coalition Expand S/N informational campaign Social Media Traditional advertising Educational sessions Orange TV Assessment & Action Plan

22. Colored Collars to avoid errors Adoption & Rescue Coordinators (2) Create an Intake Team (6) Expand availability of Micro-Chip Program (1) Expand Spay/Neuter resources and information campaign Assessment & Action Plan $ 420,000

23. Overview of Activities Assessment & Action Plan Timeline Summary Presentation Outline

24. Immediate 0-30 Days Intermediate 30 days to 1 year Long Term > 1 Year Error reduction strategies Rescue & Adoption coordinators Create single point of contact Improve communication Create Intake Team Engage the ASAB Expand low-cost S/N resources, Micro-Chip program and public information campaign Spay/Neuter Partnerships Adoption Center Public Education and Engagement strategies Timeline

25. Overview of Activities Assessment & Action Plan Timeline Summary Presentation Outline

26. IntakeShelter CareOutcome Population Management Summary Intake Team Pet Evaluation Matrix Two FT Veterinarians Error reduction strategy Improve communication Increase rescue partnerships Expand microchip program Expand low-cost S/N resources Expand public information campaign

27. Orange County Animal Services