1. Jean Wells Accessibility Whisperer CSUN Conference 2009
Accommodations to Accessibility A Conversation on How Faculty Have Changed Their Culture on One CSU Campus
Jean Wells
Accessibility Whisperer
CSUN Conference 2009

2. Mary Fran Breiling Dr. Hilary Nixon Dr. Cynthia Rostankowski

3. The Accessible Technology Initiative (ATI)
Vision: To create a CULTURE of access for an inclusive learning and working environment.
Mission: To help CSU CAMPUSES in carrying out EO926 by developing guidelines, implementation strategies, tools and resources.
Principle: To apply UNIVERSAL DESIGN, an approach to the design of products and services to be usable by the greatest number of people including individuals with disabilities.
Strategy: To stimulate COLLABORATION to effect changes that will ultimately benefit all.
Jean Presents

4. The “M” Word
September 1, 2010: Implementation of an accessible procurement process for all E&IT acquisitions less than or equal to $15,000 to be determined by this date, following evaluation of campus progress reports.
May 15, 2012: All websites at the CSU should fully conform to Section Once again, undue burden plan requirements (as described above) apply.
Fall Term, 2012: Instructional materials and instructional websites for all course offerings will be accessible.
Jean Presents

5. From the Campuses Point of View…
No Plan
No Resources (people, money or time)
Thousands to train (faculty & staff)
Few trainers
Resistance to change
Staff and faculty are overworked
No incentives
No one knows what to train
Very few even know what “Accessibility” means
Jean Presents

6. What Do We Have Here?
Jean presents

7. San Jose State How did your campus react to the Mandate?
Mary Fran gives short answers

8. Characteristics of the CSU Culture
Bipolar Strategy combination of top-down initiatives with bottom-up involvement
Multiple Cultures
(Faculty, Staff, Students)
Magnitude
50,000+ in 24 locations
Resistance
Must go from “no” to Acting Responsibly and Consciously

9. San Jose State How do you prepare for a Cultural shift of this magnitude?

10. Strategy for Agents of Change
Gather a Team
Create a Plan (Develop Goals, Objectives, & Strategies)
Determine a System of Delivery
Identify Needed Resources
Locate Partners & Knowledge Experts
Measure Your Success
Jean

11. San Jose State What was your strategy for implementing change?

12. Managing Change Sharing the Ownership of Change
Facilitate change at every level of the organization.
Have a targeted internal marketing strategy.
Communicate and when you think you have communicated enough, communicate some more.
Ensuring there is a focus on achieving tangible outcomes so that at every level of the organization people see outcomes that meet their needs.
Sharing the Ownership of Change
Raising Consciousness - Facilitating Change & Self-Responsibility
Marketing
Communicating, Communicating, Communicating
Providing Tangible Outcomes at Every Level

13. San Jose State Who would teach accessibility and be agents of change?

14. What Works? Produce: Organize educational events
Design: Design quality development with learning in mind
Cheerlead: Be available to provide support
Network: Encourage exchange of ideas and materials
Get Involvement/Build Community
Find Shareable Resources
Survey
Aggregate
Promote
Leaders & Ambassadors
Use Motivational Listening
Jean

15. San Jose State How did you decide to teach accessibility to faculty?
Awareness, Web, Procurement, Instruction Materials
23 campuses are creating training
DSS
Faculty Development
Academic Technology

16. If We Build It Will They Come?
Incentivizing:
Release Time
Money
Food
On Demand
Support
Tenure Support

17. San Jose State How Are You Getting People To Show Up to Learn Accessibility?

18. Elements of a Cultural Shift
Ooops!
Too Drastic: Resistance
Too Slow: No Action
We’ve Been Here Before!
Elevators & Ramps
Captions on TV
Accessible Parking Spaces
Water Fountains
Curb Cuts
Doors

19. CSU Steps to Shifting the Culture
Provide Information
Conferences
Regional Meetings
Campus Visits
Spotlight our Champions
Faculty Spotlight on
Dr. Hilary Nixon, SJSU

20. Shifting the Culture (Cont’d)
Communicated Attitudes that Increase the Willingness to take Action
Hilary Nixon, San Jose State University
Increase Awareness
Do Not Disturb Door Hanger
Involve the World Outside
Maria Shriver
Justice Moreno

21. Keep the Vision Alive! Make Aware Support Plan Be The Change Evaluate
Use the Power of Intention
Develop Best Practices
Don’t Complain or Condem
Be Creative With Resources
Stay Conscious
Incentivize
Persevere
Recognize (inside and outside)
Be Patient… It’s a Long Process
Communicate
Market

22. ATI Web Site: www.calstate.edu/accessibility
Thank you for coming!
Jean Wells
The California State University
ATI Web Site: