1. Wembley Park Drive Medical Centre
Patient Participation Group
PRACTICE REPORT
Front slide, some like to have one, others don’t, can allow a little preamble.
Wembley Park Drive Medical Centre 1

2. Mission Statement PPG HELP US TO HELP YOU
Working Together can make a difference
Wembley Park Drive Medical Centre

3. Recruitment of the PPG Development Structure
Wembley Park Drive Medical Centre
Recruitment of the PPG Development Structure
Wembley Park Drive Medical Centre

4. Recruitment Posters Development Structure
reception
Posters around the building
Website notice
Wembley Park Drive Medical Centre

5. Practice Population Age & Sex Practice Profile
Patient Population By Age & Sex
Age groups
0-4
5-16
17-24
25-34
35-44
45-54
55-64
65-74
75-84
85-89
90+
Totals
Males
435
600
537
1367
781
483
288
197 99 12 6
4805
Base
319
657
705
707
665
526
486
369
190 21 8
4653
Percent
136%
91%
76%
193%
117%
92%
59%
53%
52%
57%
72%
103%
Females
373
581
527
1349
687
522
328
203
129 26 19
4744
304
620
676
697
663
524
511
471
329 59 42
4896
123%
94%
78%
104%
100%
64%
43%
39%
44%
45%
97%
Wembley Park Drive Medical Centre

6. Practice Ethnicity Data Practice Profile
Wembley Park Drive Medical Centre

7. Main Language Spoken Practice Profile
Wembley Park Drive Medical Centre

8. Wembley Park Drive Medical Centre
PRG Profile
Our PRG consists of 12 members
With the following Demographics
Age: 36 – 81
Male: 5
Female: 7
Ethnicity: Mixed
Disability: 1
Working Patterns: Employed/Self employed/Retired
Wembley Park Drive Medical Centre

9. Team Meeting Development Structure Targeting The Practice Population
Wembley Park Drive Medical Centre
Team Meeting Development Structure Targeting The Practice Population
June 13th 2011
@ 1:00pm
Dr’s/Nurses/Reception Staff/HCA’s
Encourage patients to join those that are from Different Ethnicity & disabilities we have Drs & Staff Specking the various languages
Languages Spoken at the practice
Gujarati
Hindi
French
Urdu
Pashto
Marathi
Pilipino
Arabic
Kudchi
Somali
Swahili
Wembley Park Drive Medical Centre

10. Wembley Park Drive Medical Centre
PPG 1st Meeting
Welcomed the Group
Group Introductions
Purpose of the group
Patient Survey Suggestions 2011
Diabetic Health Promotion Afternoon
Wembley Park Drive Medical Centre

11. Wembley Park Drive Medical Centre
Feedback to the PPG
PPG members were sent out via & Post a copy of the Patient Survey for there input.
PPG Members were also invited to attend the Diabetic Health Promotion Afternoon
Minutes of the 1st meeting sent to all PPG members
Diabetic Event summary was sent to the PPG members
Event summary was also put on notice board for all other patients
Wembley Park Drive Medical Centre

12. Practice Meeting Patient Survey
September 1:00pm
The method on which all clinicians and non clinicians will use to distribute the patient survey to maximise that we get a variety of patients from our diverse population we will look at
Gender
Ethnicity
Age
Disability
Language
We will also put up posters around the practice to encourage patients to complete questionnaires.
Over the next 2 months the team will give out at random selection of patients so that we cover the above sectors to able for us to get a fairer a result.
Wembley Park Drive Medical Centre

13. Wembley Park Drive Medical Centre
Patient Survey 2011
300 Patient Surveys were distributed over the months of :
October 2011
November 2011
We have informed to all PPG members that the survey’s are now being handed out over the next 2 months
Wembley Park Drive Medical Centre

14. Wembley Park Drive Medical Centre
Patient Survey
30th November 2011
Survey have been sent back for analysis
Results came back on 15/12/2012
Wembley Park Drive Medical Centre

15. Patient Survey Results
Wembley Park Drive Medical Centre
Patient Survey Results
Please Click to view results
Wembley Park Drive Medical Centre

16. Survey Results Analysed
Wembley Park Drive Medical Centre
Survey Results Analysed
Click on Document to Inlarge
Wembley Park Drive Medical Centre

17. Wembley Park Drive Medical Centre
Results Are Back
9/1/12 Discussed Results with the Drs
9/1/12 ed Patient Group informing them that results have arrived and will send a copy by the end of the week 13/1/12
12/1/12Practice team informed and congratulated on there hard work at the practice during New Years Dinner
Wembley Park Drive Medical Centre

18. Wembley Park Drive Medical Centre
Practice Meeting
Practice Meeting
January 9th 2:00pm
Present: Dr Ross,Dr Hakim,Dr Godmabe,Arti, Dr Merali,Dr Tariq
☺ Congratulated all Drs on the results of the patient Survey
Future Projects 2012
☺Having a New Reception created at No.19 so that we can address confidentiality issues & Staff Safety
Wembley Park Drive Medical Centre

19. Wembley Park Drive Medical Centre
Informing Patients
Wembley Park Drive Medical Centre

20. Results of patient survey 20/1/2012
Patients we informed via:
Patient Group Notice Board
Practice Website
News letter
Wembley Park Drive Medical Centre

21. Wembley Park Drive Medical Centre
PPG Meeting 15/2/12
Patient Participation Group Meeting Minutes
Date and Time: Wednesday 15th February 2012
@ 2:00pm – 3:00pm
21 Wembley Park Drive
Present: Apologies:
Dr.Salima Tariq GP Arti Patel Practice Manager
Nimisha Shah Receptionist SM Patient Rep
Dr Hijab Batool GP GT Patient Rep
Nhipa Rawal Administrator
EK Patient Rep
GL Patient Rep
AM Patient Rep
MM Patient Rep
RM Patient Rep
The PPG wanted to congratulate the practice on our excellent survey results. As there were no issues or concerns raised in the results, the PPG decided on various changes that the practice could instigate to support patients & Wembley Park Drive Medical Centre
Wembley Park Drive Medical Centre

22. ACTION PLAN 2012 Recommendations made by the PPG
Health Event
Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food.
all members of the group for ideas re topics we can use as topics for our awareness day.
Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect).
Busy Reception
2 people at the desk & not 1.
Prescription collection time maybe in our quieter time 1-3pm.
What about allocated desks with big signs above each desk saying which desk doing what.
2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings.
Get another label printer for front desk so hand out labels bags & specimen bottles.
Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.
Wembley Park Drive Medical Centre

23. Practice Meeting (Actions Agreed By The Practice)
ACTION PLAN
Monday 19th March 2:00pm
Present: Dr Ross,Dr Hakim,Dr Godmabe, Dr Merali,Dr Tariq,
Arti,Savita,Dr Hijab,Medical Students
Agreed Action Plan from PPG Recommendations
Please look at attached document
The practice ahs agreed to take a look at all areas that the PRG have Suggested and will try our level best to meet the Actions
Wembley Park Drive Medical Centre

24. Informing the Patients of suggestions made by the PPG
PPG Notice Board
News Letter
Practice Website
Wembley Park Drive Medical Centre

25. Patient Information for changes
Planning A Brighter Future
Objectives Agreed by the practice
&
PPG for 2012
Upgrading reception No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit.
health awareness afternoon on nutrition with parents with young children
Effective reception to direct patients to the correct receptionist
Specimen drop of boxes
Extra receptionist to help on the front desk to reduce ques
Wembley Park Drive Medical Centre

26. Information Uploaded on the Website
All information on the new changes that will occur at the practice have now been posted on are practice website on the
30/3/12
Link
Wembley Park Drive Medical Centre