1. Microsoft 365 and Firstline Workforce
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Microsoft 365 and Firstline Workforce
Andrew Hart, Microsoft
Bruce Rogers, Forbes.
Jenny Lovely, Marriott Vacations Worldwide
Danielle Caruso, Director. Marriott Vacations Worldwide
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Digital transformation

3. Digital Transformation
The Boardroom
Information Workers
Firstline Workers

4. Comprises 80% of global workforce
Firstline Workers
Sales
associates
First to engage your customers
First to represent your brand
First to see your products in action
Comprises 80% of global workforce
Medical
staff
Factory
workers
Customer
service

5. Our Firstline Vision Maximize the impact of the Firstline Workforce
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Our Firstline Vision
Maximize the impact of the Firstline Workforce
Deliver real-time expertise
Train and upskill employees
Digitize business process
Minimize risk and cost
Foster culture and community
© Microsoft Corporation. All rights reserved.

6. A complete, intelligent, secure solution to empower employees
Microsoft Inspire
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Microsoft 365 Enterprise
A complete, intelligent, secure solution to empower employees
Microsoft 365 E5
Microsoft 365 E3
Microsoft 365 F1
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Microsoft 365 F1 Firstline productivity with Microsoft StaffHub
Culture and community with Yammer and Teams
Training and video content with SharePoint and Stream
Security for all employees and endpoints with EMS
Support for shared and remote devices with Windows 10

8. With more than half of all employees having “firstline” responsibilities for interacting with customers it’s no surprise that senior executives are devoting increasing technology resources and tools to help them do their job.”
Bruce Rogers
Chief Insights Offer
90% of executives say it’s important to provide digital tools to their firstline workers.
Yet, less than 4 out of 10 of those executives say they are making progress here.

9. "We’re partnering with Microsoft to transform the digital employee experience, so our associates are able to focus on delivering unforgettable vacations.”
Firstline Workers Drive Business Impact

10. Next Steps Check out the latest news on the Office Blog
Visit the Firstline Worker booth at Ignite

11. Q / A

13. Foster culture and community
Broadcast interactive town hall meetings
Coordinate distributed teams with a hub for teamwork
Share and find best practices across the company
Build inclusive communities of interest

14. Train and upskill employees
Distribute onboarding material and training on any supported device
Share dynamic, role based content and video
Enable employees to find and build on the work of others
Retain and manage institutional knowledge in one place

15. Digitize business process
Create, update and manage schedules and tasks
Automate everyday activities and workflows
Optimize resource allocation using IoT-based signals
Includes Microsoft StaffHub, the go-to tool for Firstline Workers

16. Deliver real-time expertise
Crowdsource new ideas and solutions 
Work in context across physical and virtual space with mixed reality
Connect across remote sites on any device
Tap available talent when and where it’s needed

17. Minimize risk and cost
Streamline management across devices, including kiosks and signage
Secure firstline access to corporate apps with identity-drive protection
Meet evolving workplace regulatory requirements
Accelerate GDPR compliance