1. Malta Marisa Scerri Associate Consultant
Management Efficiency Unit Office of the Prime Minister

2. Approach of Administrative Burdens of Citizens in Malta
As part of its Budget measures to encourage growth, Government embarked on a regulatory reform programme in 2005
Focused primarily but not limited to Simplification
Resulting measures were anticipated to have an effect on the whole of society, albeit on different levels, as they deal with various aspects of everyday life such as the provision of health, education, business and social security services.
Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

3. Approach of Administrative Burdens of Citizens in Malta
Different players involved
Cabinet Office: Legal Notice Checklist
OPM, Better Regulation Unit (MEU): Simplification
Central unit with the support of a network of Government agencies
Ministry for Competitiveness and Communications
Better Regulation within the wider context Lisbon and National Reform Programme (Cabinet Committee on Competitiveness)
Measurement of Administrative Burdens on Business to meet Spring European Council 2006 priority
Please indicate in a 5 or 6 points: In which way is the reduction of administrative burdens for citizens organised? Which department is leading? Who is politically responsible? Size of the team? Is there an independent committee involved? 3

4. Approach of Administrative Burdens of Citizens in Malta
Identification of measures within Government agencies
Inventory of forms used in the wider public sector
External feedback
Legal Notice Checklist
No scientific approach to measuring of administrative burdens on citizens
Please indicate in a 5 or 6 points: What kind of methodology is currently being used to measure or to get insight into administrative burdens for citizens? (e.g. citizens complaints, SCM, journey mapping). What services/legislation cause high administrative burden for citizens? 4

5. Approach of Administrative Burdens of Citizens in Malta
Action Plan for Simplification
eGovernment
Alternative Delivery Channels
Maximising use of ICT assets
Quality Service Charters
Legal Notice Checklist
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5

6. Expectations of learning group:
Sharing of better practices
Insight into how such practices could be adapted to fit Malta’s specificities
Opportunities for further networking
Please indicate in a 5 or 6 points: What do you expect to learn from the participation in the learning group and what kind of results do you expect? 6