1. Where’s My Ride
William Tsuei
Director of IT

2. Access Services
Access Services, a CA state legislated public entity, is the Los Angeles County Consolidated Transportation Services Agency (“CTSA”) and administers the Los Angeles County Coordinated Paratransit Plan (“Plan”) on behalf of the County’s 45 public fixed route operators (i.e., bus and rail). 
Access Paratransit operates seven days a week, 24 hours of the day in most areas of Los Angeles County. It is a shared ride service that is curb-to-curb and utilizes a fleet of small buses, mini-vans and taxis. Access Services owns approximately 868 vehicles and with additional 1,200+ vehicles provided by contracting services providers.
In total, the Access paratransit system provides more than 3.7million trips per year to more than 163,000 qualified disabled riders in a service area of over 1,950 square miles.  Access Services receives its funding for these services from Proposition C sales tax, Federal 5310 grants and fare box revenue.
With total annual budget of US$200 million dollars, Access Services is the 3rd largest paratransit agency and among the top 40 transit agency in the US.

3. What is It?
Easy to use system to check on your ride 15 minutes before scheduled time
View the location of a vehicle on a map along with an estimate time of arrival
Can use with a smartphone, computer, tablet, or a flip-phone (texting)

4. How to Register for WMR
Access website or with the WMR mobile phone App
Create an account by entering 4 pieces of information regarding your eligibility

5. App Demo

6. Project Timeline Phase 1 implementation started Jan 1st 2018
Eastern and West Central Regions
Phase 2 implementation started January 29th 2018
Southern and Northern Regions
Phase 3 implementation end of 2018
Santa Clarita and Antelope Valley

7. Website “How To” Videos

8. Statistics Over 3,100 daily users
Over 6,675 average daily trip requests
Post trip services rating is highly utilized
Reduced customer services call volume by 3%

9. William Tsuei