1. Stress Management and Resiliency

2. Overview Definition/Effects of Stress Elements of Stress
Reactions to Stress
Coping Strategies 5

3. Defining Stress
Mental, emotional, or physical tension, strain, or distress. An environment filled with reinforcing or opposing forces that either stimulate or inhibit performance.
How does the clip you just saw fit this definition?

4. Elements of Stress A balance or imbalance of:
Driving Forces (stressors)
Restraining Forces (resiliency)

5. Current Level of Functioning
Elements of Stress
Current Level of Functioning
Driving Force A
Restraining Force A
Driving Force B
Restraining Force B
Driving Force C
Restraining Force C
Driving Force D
Restraining Force D
Modified from Lewin’s Force Field

6. Elements of Stress Driving Forces (Stressors)
Time: too much in too little time
Encounters: interpersonal issues
Situation: long hours/changes
Anticipatory: expected tense climate
Tie to OTS and get examples from students.

7. Elements of Stress Restraining Forces (Resiliency)
Physiological: cardiovascular conditioning & dietary control
Psychological: control, commitment, challenge develops “hardiness”
Social: friendships, mentor relationships, task teams
Physiological: patterns and a higher level of positive energy to address stressful jobs and
workloads.
Psychological: This type, research has proven, is more prone
to stress, impatience, anger, and competitiveness
Social: Supportive social relationships are important as well. Mentors play
that role, providing encouragement, opportunity and they have good listening
skills. A cohesive work team also helps resiliency.

8. Reactions to Stress
General Reactions
Alarm
Resistance
Exhaustion

9. Reactions to Stress Managerial Reactions Narrow View (tunnel vision)
Intolerant & Demanding
Fixate on Single Approach
Adopt a Crisis Mentality
Oversimplify Issues
Consult Others Less Often
Rely on Old Habits
Less Creative Problem Solving
Employee surveys over a 25-year period revealed overwhelmingly that
the greatest workplace unhappiness was caused by poor relationships with
immediate supervisors.
Bottom line: Stress not only affects employees and followers, but gets in the way
of effective management and leadership.
Take a look at this clip and look for some of these reactions to stress from a managerial point of view.

10. Summary Definition/Effects of Stress Elements of Stress
Reactions to Stress
Coping Strategies
Definition: An environment filled with reinforcing or opposing forces that either stimulate or inhibit performance
Elements: Driving force – Time, encounters, situation, anticipation
Restraining force –physiological, psychological, social
Reactions: General – alarm, resistance, exhaustion
Managerial – intolerant, oversimplify, old habits, less creative problem solving, etc.
Defense mechanisms – Aggression, Regression, Repression, Withdrawal, Fixation
Coping Strategies – Enactive, Proactive, Reactive
Time Management – Effective vs efficient, important vs urgent, and the balance along with many techniques
Exercise 45