2. Hosmer (1996)
An optimistic individual expectation that others will perform in competent and morally correct ways
A trustor’s dependence on a trustee to respect the trustor’s interests. Relationship based on vulnerability of the trustee
A rational decision to protect one’s interests made after risk analysis
Social structure

4. Sztomka Trust as cultural rule not rational choice
More important where outcomes uncertain
Normative coherence
Networks and stability
Transparency
Familiarity
Accountability of others

5. Remedy
1 in 40
Data publication

6. Implications ADR practice Ethical systems Managing expectations
Unearthing interests
Familiarity and predictability
Similarities and accessibility
“Benevolent concern”
Ethical systems
Transparency
Accountability
Normative coherence