1. EPAN - eGovernment EPAN Administrative Framework
Luxembourg, 12th May 2005

2. Contents Communication and documentation framework
Synthesis Report on working methods
Proposals for document management
Roles and actors
CIRCA communication protocol
EUPAN website communication protocol
EUPAN website communication plan
EPAN, eGovernment, EPAN Administrative Framework

3. Communication and documentation framework
EPAN, eGovernment, EPAN Administrative Framework

4. Synthesis Report on working methods
General context of the actors and organisations involved in the EPAN communication
Reference for the protocols and the communication plan
Synthesis of existing recommendations and working methods (proposed or approved)
Appendix
EPAN, eGovernment, EPAN Administrative Framework

5. Proposals for document management
Required conditions and list of good practices to manage all the documents (to be published or not)
A good document management : the basis of Knowledge Management
EPAN, eGovernment, EPAN Administrative Framework

6. Document management Examples
Metadata (author, dates, topic…)
File naming
Classification
History and versioning
Content and layout (header and footer…)
Glossary
EPAN, eGovernment, EPAN Administrative Framework

7. Roles and actors Definitions
Content provider
Content manager
Validator
Technical responsible
Working group manager
EPAN, eGovernment, EPAN Administrative Framework

8. Roles and actors X CIRCA EUPAN website Content provider
Members of EPAN
Members of EPAN, Members of PA in the EPAN Member States
Content manager
Presidency secretariat / DGs Troika secretariat
Editorial board / DGs Troika secretariat
Validator
Presidency secretariat
Editorial board / DGsTroika secretariat / DGs
Technical responsible
System administrator
Working group manager
WG President X
EPAN, eGovernment, EPAN Administrative Framework

9. CIRCA Communication protocol
Rules and good practices to publish content on the intranet CIRCA
Role of each actor
Way to manage the content and the structure of the site
EPAN, eGovernment, EPAN Administrative Framework

10. CIRCA Communication protocol
Content management
Identification data
Publication and navigation data
Interactivity data
Site management
Publication of the subjected articles
Headings management
Checking of the links
Interactivity management
EPAN, eGovernment, EPAN Administrative Framework

11. CIRCA Communication protocol
Process of publication and site management
Relationship between CIRCA and the EUPAN website
EPAN, eGovernment, EPAN Administrative Framework

12. EUPAN website Communication protocol
Rules and good practices to publish content on the EUPAN website
Management of the content and the structure of the site
Management of the newsletter
Check list of quality factors necessary to achieve the required quality level
EPAN, eGovernment, EPAN Administrative Framework

13. EUPAN website Communication protocol
Content management
Identification data
Sorting and web positioning data
Edition and navigation data
Interactivity data
Access data
Site management
Collecting of papers
Publication of submitted articles
Headings management
Checking of the links
Interactivity management
Marketing and web positionning
Reporting
Newsletter
EPAN, eGovernment, EPAN Administrative Framework

14. EUPAN website Communication protocol
Quality
Publication and site management processes
receive
produce
EUPAN. ORG
Content provider
Content manager
submit
publish
call
report back
Editorial board
Technical support / System administrator
EPAN, eGovernment, EPAN Administrative Framework

15. EUPAN website Communication protocol
Attribution of roles for publishing process:
Permanent content manager named within the EIPA
Secretariat of the Editorial board
Technical support / System administrator by the EIPA
EPAN, eGovernment, EPAN Administrative Framework

16. EUPAN website Communication plan
Political context of the EPAN
Targets and goals for the EUPAN website communication and means to reach them:
identify the target groups
define the content elements
analyse the related risks
organise the action
evaluate the communication quality
EPAN, eGovernment, EPAN Administrative Framework

17. EUPAN website Communication plan
Framework for the development of a detailed communication plan, which cares for:
consistency, accuracy and follow up of the key-messages
coherence of the actions and messages dedicated to the defined groups
use of appropriate means of communication in order to strengthen the message
EPAN, eGovernment, EPAN Administrative Framework

18. To be continued … Luxembourg Presidency UK Presidency
Delivery of final report by CRP-HT
Adoption of the report by the EPAN DGs
UK Presidency
Management of CIRCA and the EUPAN website according to the communication and documentation framework
EPAN, eGovernment, EPAN Administrative Framework

19. Thanks for your attention
Any questions or remarks?