1. Center City Hospital Patient Complaints
Trey Research
Center City Hospital Patient Complaints

2. Most Frequent Complaints
Category
Summary of Complaint 13
Access
Infrequent contact with attending physicians 24
Communication
Staff rude, condescending, impatient 3
Miscellaneous
Parking garage too expensive 42
Treatment
Incorrect treatment 18
Inadequate/conflicting information 45
Incorrect diagnosis 16
Language barrier issues 67
Environment
Cold or unappetizing food 31
Waiting time in ER too long 62
Cafeteria food poorly prepared 36
Inadequate care by nursing staff