1. Patient Advocate • Educator • Speaker • Coach • Author
Owner of Patient Best®, LLC
Suzanne J. Fiscella, PA-C, BCPA, MA, MS
Founder & Chair, Nonprofit
Free Health Panels
Keeping our communities informed
Patient Advocate • Educator • Speaker • Coach • Author
PB – advocacy services and patient training manual
PEMI -
©2018 Patient Best, LLC

2. Patient Advocate • Educator • Speaker • Coach • Author
Frustrated by the lack of transparency
Frustrated by the lack of communication
A medication error that could have have been prevented
Suzanne J. Fiscella, PA-C, BCPA MA, MS
Patient Advocate • Educator • Speaker • Coach • Author
©2018 Patient Best, LLC

3. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
HEALTHCARE
How does this effect you?
Well med mistakes are the #3 of death
It always bewildered me why the government wants to give us health care?
Why if it’s going to do this.?
Why do other places have better care?
My friend had her baby in Europe. And one day she went for her monthly check up and the doctor said, Where’s your chart?
She left it at home? And her doctor said, go home and get it. I will not see you without it.
Doctors do not keep charts.
Point being, patients have to be responsible for their charts, the accuracy.
Heart and cancer are #1 and 2
This is even ahead of respiratory
Tell story of how 259,000 people die each year
People don’t think it will ever happen to them
Well, this is a low number….
Tell story of friend with testicular cancer, misdiagnosed with prostate cancer.
Died due to medical error but his death certificate said “cancer”
I see these mistakes everyday.
It doesn’t make us providers bad people.
It just a system of confusion and miscommunications.
©2018 Patient Best, LLC

4. Health Care System Today
YOU
Nurse Home Call
Insurance
Billing Coders
CMA
Medical Clerks
Front Office Staff
Back Office Staff
Lab
PA-C ER
Physical Therapy
Call Center
Nurse
Nursing Facilities
Imaging
Doctor
Case Manager
Charts
Hospital
Proxy
THEIRCHART
©2018 Patient Best, LLC

5. Let’s prevent that disease Let’s not miss a disease
PREVENTION
Let’s prevent that disease
Let’s not miss a disease
Family history tells your provider exactly what to look for later and to keep an eye out for it.
We all know patients who have had colon cancer and yet family members refuse to get a colonoscopy, an easy procedure which saves lives
Mammorgrams are the same way
Also included is diabetes, because family member tend to get them
High blood pressure tends to run in familys
You cannot pick your family
Have that discuusion
Also, a word of caution here, all men and women go through changes I life. Women go through menopaude and men through andropaude. Check with your parents aunts and uncles and see how their life changes affected them. It may make your transition easier.
If there are mental issues in the family, those need to be addressed as well. Do tell your provider about them. Although “this would never happen to you” syndrome, it is important for your provider to know how your relatives are being treated successful.
For example, depression is a wide spread disease. Many family members have certain antidepressive meds that work well for them. There is grief dicorce, loss of a child, parent, job stress or changes which bring on periods in a persons life when they need “something” to get by for a while. Think about what your reliatives are taking successfully. That may very well be the first drug you should ask your provider about when discussing a brief need for something to get you over your stress level for a few months.
©2018 Patient Best, LLC

6. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
PATIENT CARE
HEALTH CARE
MEDICAL CARE
©2018 Patient Best, LLC

7. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
Healthcare Errors
Medications
Miscommunications
Your Medical Record History
Misdiagnosis
Physical
Social
Time
8. Abandonment
9. Emotional
10. Neglect
11. Financial
12. Unqualified Patient
13. Non-compliancy
14. Failed coordination
Charts are always wrong
Prediabetes
178 mandates depending on our specialty
Parents become children and children become parents.
Whyis healthcare so dangerous?
Because it not only puts YOU at risk but it puts your DOCTOR at risk
©2018 Patient Best, LLC

8. THE C.A.R.E. PATIENT COMPLIANT ACCOUNTABLE RESPONSIBLE EQUIPPED
©2018 Patient Best, LLC

9. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
NETWORKING
©2018 Patient Best, LLC

10. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
TIME
©2018 Patient Best, LLC

11. ©2018 Patient Best, LLC www.PatientBest.com 800-914-1625
TOOLS OF THE TRADE
©2018 Patient Best, LLC

12. CLIENTS

13. Patient Advocate • Educator • Speaker • Coach • Author
Suzanne J. Fiscella, PA-C, BCPA,MA, MS
Patient Advocate • Educator • Speaker • Coach • Author
Thank You!
©2018 Patient Best, LLC