1. Public Services Information Management
6. User friendly sites

2. Public Services Information Management 6: User friendly sites
Design principle :
Frames
scroll
Most webpages are now avoiding frames (less easy for search engines to index)

3. Public Services Information Management 6: User friendly sites
The whole website has been thought out as a whole i.e. no point further than three clicks away…..
Pages are not cluttered!
Navigation is evident

4. Public Services Information Management 6: User friendly sites
Friendly features…
clear information or where to get further information
Contact details, including addresses, (easy!), telephone numbers (often forgotten), mail addresses
Distinguish between who to contact / who maintains the site

5. Public Services Information Management 6: User friendly sites
Nice to visit because…
content, content, content!
Evidently kept up-to-date
Utilities built in such as…
Search utilities
Site maps
Interactivity aids.
E.g.

6. Public Services Information Management 6: User friendly sites
Oh no!
Site under construction
Music
Flashy gimmicks
Big image downloads

7. Public Services Information Management 6: User friendly sites
What people like to see...
- Evidently up-to-date i.e. last updated entry
- professional ‘look and feel’
- minimum download time
- follows conventions that people expect...
....links in blue
....images with ‘alt’ tags labelled

8. Public Services Information Management 6: User friendly sites
Follow good examples...
Although designed by professionals, there are still good principles that we can infer...

9. Public Services Information Management 6: User friendly sites
Some useful sites...
Note also use of navigation bars..