1. Webinar What’s IT’s Role In Mobile And Remote Working Programs?
TJ Keitt, Senior Analyst
February 24, Call in at 10:55 a.m. Eastern time

2. Believe it or not, workplace flexibility is one of the most pressing issues businesses face today
Source: June 7, 2011, “Demystifying The Mobile Workforce” Forrester report

3. This means your business has to think differently about the flow of information
Anybody
Anytime
Anywhere
Any device

4. So how should your IT department think about its role in this world?

5. For mobile and remote work programs to succeed, IT departments must be more than technology providers — they must be full partners in the creation and oversight of these initiatives.
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6. Agenda What does workplace flexibility really mean to the business?
How should that change IT’s thinking?
How must IT’s relationship with the business evolve?

7. There are a number of reasons for your business to be enthusiastic about flexible working arrangements
Improved work/life balance
Reduced commute time
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Enhanced disaster preparedness

8. Your company’s differentiator is how quickly it can react to change.
These benefits help address the central tenant of today’s global business environment
Your company’s differentiator is how quickly it can react to change.

9. Can your business culture accept this?
At home
At client sites
Can your business culture accept this?
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Image source: She Takes on The World (
At satellite offices
In transit

10. Facilities management/real estate planners
Across the front and back offices, different groups begin to address different issues
Lines of business
Which jobs and employees are mobile?
What benefits does the business gain from mobile work?
Human resources
How do you ensure mobile workers perform?
How do you ensure they’re up to speed?
Facilities management/real estate planners
What does mobility mean for the real estate footprint?
How do you optimize the physical space?

11. And in another silo, we find IT designing for mobile and remote work
Devices
Access
Collaboration

12. But do these plans actually relate to how the business thinks about the flexible workplace?

13. Mobile and remote work requires a set of interconnected management capabilities
Source: January 27, 2012, “Framing The Business And IT Impact Of Mobile And Remote Work” Forrester report

14. So what should IT’s role be?

15. IT must view its job as addressing the business problems associated with people management . . .
How do I ensure that workers are being productive?
How can I keep a finger on the pulse of the workforce without face-to-face meetings?
How do I make sure workers understand and can execute their tasks?
How do I coach and train mobile and remote workers?

16. . . . technology management . . .
Will workers have access to the tools they need to do their jobs?
Do workers have the training to use these tools?
Will workers actually use the tools provided in productive ways?
How should we respond to demands to support personal devices?

17. . . . and facilities management
How do we create collaborative workspaces when employees are in the office?
How can we create interactive meetings between employees and partners at different work sites?
How can we manage the technology and tools employees have available to them in their home offices?

18. Line of business leaders
In order to do this effectively, though, IT must have a seat at the table
Mobile work program
C-suite
Line of business leaders
Legal
Finance
Corporate comms IT

19. State Street created a successful flexible work program pairing IT with the business
Representatives of IT sit on the Flex Executive Advisory Board.
IT and HR collaborate in the Flex Project Management Office.
These efforts ensure IT’s efforts . . .
. . . forward the overall corporate strategy.
. . . stay within cost-control measures.
. . . create the technology infrastructure needed to mobile and remote work.

20. Accenture created a mobile workforce through IT mapping its efforts to business goals
Accenture funneled real estate savings into technology and people.
Accenture’s IT has used this money to . . .
. . . keep employees connected to management.
. . . provide employees frictionless access to business applications.
. . . create technologically advanced physical workspaces for in-office collaboration.

21. So how do you follow suit?
Interview business leaders and line managers about mobile work business issues.
Survey the workforce about their work habits and technology use.
Help create or lobby to join your organization’s mobile work steering committee.
Align technology vendor selection to the unique mobile and remote needs of your business.

22. Thank you TJ Keitt +1 617.613.6403 tkeitt@forrester.com