1. Understanding your programme benefits
YOUR EMPLOYEE ASSISTANCE PROGRAMME: MANAGER ASSISTSM SERVICE
Understanding your programme benefits

2. WHAT IS MANAGER ASSIST? YOUR EMPLOYEE ASSISTANCE PROGRAMME
Management positions can be rewarding but also very challenging. Regardless of your experience, supporting an individual or a team while focusing on business needs can often be difficult.
In addition to the support available to you as an employee through your Employee Assistance Programme (EAP), the dedicated Manager Assist service offers you a wide range of support in your role as a manager, team leader or supervisor.
Manager Assist provides information and support on any subject which is affecting you,
an individual or your team.
YOUR EMPLOYEE ASSISTANCE PROGRAMME

3. BENEFITS TO YOU YOUR EMPLOYEE ASSISTANCE PROGRAMME
An extra resource in your ‘management tool kit’*
Easily accessible by telephone
Free of charge
Confidential
Managed by senior case managers
Independent and impartial
YOUR EMPLOYEE ASSISTANCE PROGRAMME
* In addition to the support provided by your employer and Human Resources department

4. HOW TO USE MANAGER ASSIST
You can use the service as a sounding board for talking through concerns you have about an individual, team or ‘people’ situation
You can obtain advice and support on ways to assist employees with any issues they are facing
You can receive coaching and guidance on management skills, e.g. managing a diverse team and listening skills
YOUR EMPLOYEE ASSISTANCE PROGRAMME

5. EXAMPLES OF ISSUES COVERED*
Health, Safety and Well-being
Drugs and alcohol
Mental health
Health and Safety
Occupational Health
Wellbeing initiatives
Stress/Work-life balance
Rehabilitation/Return to work
Learning and Development
Careers
Coaching and training
Management techniques
Listening skills
Leadership
YOUR EMPLOYEE ASSISTANCE PROGRAMME
Diversity and Equality
Bullying and harassment
Dignity at work
Discrimination
Equality
Diversity
Disabilities and sickness
*Note that these are not exhaustive lists

6. EXAMPLES OF ISSUES COVERED*
Organisational Issues
Managing change
Retention
Contingency planning
Flexible working
Relocation
Restructuring
Redundancy
Trauma/Critical Incidents
Loss of a colleague
Workplace accidents
Assault/Violence
Security/Terrorist incidents
Transport accidents
YOUR EMPLOYEE ASSISTANCE PROGRAMME
Performance Management
Appraisals and supervision
Disciplinary hearings
Grievances
Absence and attendance
Conflict and mediation
Performance
*Note that these are not exhaustive lists

7. EXAMPLES OF ISSUES COVERED*
Response and action to each of the examples listed, and other unlisted situations, depend on a variety of factors. This can include what is disclosed by the individual, risk versus protection, and a number of other factors.
YOUR EMPLOYEE ASSISTANCE PROGRAMME
You also need to follow your company’s policies and procedures, and Manager Assist cannot advise on that information.
*Note that these are not exhaustive lists

8. THE PRESSURE-PERFORMANCE CURVE
YOUR EMPLOYEE ASSISTANCE PROGRAMME

9. BENEFITS TO YOU YOUR EMPLOYEE ASSISTANCE PROGRAMME
Without pressure we get bored and switch our focus to other tasks
Positive amounts of pressure stimulate us to achieve, grow and learn
When we are stretched and challenged, we perform well
But too much pressure can lead to stress
Stress impacts negatively on workplace performance and personal well-being
YOUR EMPLOYEE ASSISTANCE PROGRAMME

10. RECOGNISING THE EARLY SIGNS OF STRESS
Physiological
Weight loss/gain
Frequent colds or flu
Skin irritations
Backaches
Headaches
Chest pains
Workplace accidents
Behavioural
Excessive sick leave
Lateness
Disruptive behaviour or withdrawal
Change in the quality/quantity of work
Missed deadlines
Increased speed of talking
Reliance on alcohol/drugs
Scruffy appearance
Hygiene issues
YOUR EMPLOYEE ASSISTANCE PROGRAMME
Mental
Difficulty focusing or following instructions
Prone to errors
Forgetfulness
Decrease in alertness
Decrease in concentration
Emotional
Mood swings
Apathy
Hostility
Tearfulness

11. INFORMAL REFERRALS YOUR EMPLOYEE ASSISTANCE PROGRAMME
An individual may approach you in distress or with a concern, or you may identify an employee in need
You can encourage them to contact the EAP, reminding them of the support available, and its confidentiality and independence from your organisation
You may also wish to offer the employee a private space and some time to contact the EAP
YOUR EMPLOYEE ASSISTANCE PROGRAMME

12. FORMAL MANAGEMENT REFERRALS
Helps an organisation and manager demonstrate their Duty of Care towards an employee
An integral part of internal management processes, e.g. addressing poor performance or unusual behaviour, disciplinary protocol, or assistance in returning to work after a long absence
Triggered by a simple referral form with employee consent to contact/be contacted by the EAP
Referrals can originate from OH, HR or line management
Varying levels of feedback provided – with the consent of the employee
Neither the manager nor EAP can force an individual to seek assistance – but the EAP will confirm whether or not the employee has made contact/been contacted
YOUR EMPLOYEE ASSISTANCE PROGRAMME

13. CRITICAL INCIDENTS AND TRAUMA SUPPORT
Appropriate for employees, whether directly involved in an incident or not
One-to-one, confidential support available through the EAP
On-site Critical Response Teams can be mobilised
Structured debriefings take place within hours
Examples of critical incidents include: - An on-site accident e.g. an explosion or fire - The death of a colleague - Transport accidents e.g. a car accident or helicopter crash - A threatened, or real, assault or violence Security and terrorist threats/incidents, such as an armed robbery or bomb threat
YOUR EMPLOYEE ASSISTANCE PROGRAMME
Please note: the provision of on-site support may be at an additional cost

14. ACHIEVING BALANCE THROUGH TOTAL WELL-BEING
Free, Confidential, Around-the-Clock Support
EAP FREEPHONE:
MANAGER ASSIST FREEPHONE:
OUTSIDE THE UK: +44 (0)
SMS (FOR CALL BACK): +44 (0)
MINICOM: +44 (0)
WEBSITE:
Contact us or your HR department for your unique
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