1. ACN Premium Technical Support
24/7/365 Remote Computer Support

2. What is ACN Premium Technical Support?
Premier provider of technical assistance for your computer and electronic devices
24/7/365 remote on-demand support from convenience of your home
Help connecting devices to your Wi-Fi and synching peripheral devices
Tune-up support to keep devices running at optimal speed and extending the life
Detect and remove viruses, spyware and malware
Install software apps
Troubleshoot problems and crashes
North American based technicians that provide service to your computer via a secure remote log-in session

3. Industry Statistics
There are an estimated million personal computer users – meaning there is an immediate opportunity for million ACN Premium Technical Support customers
Consumers spend about 27 hours a month on the internet
There are now more than 500 million devices in homes connected to the Internet, an average of 5.7 devices per household
The number of customers using subscription-based technical support has increased from 16% in 2012 to 18% in 2013
The total revenue for U.S. consumer technical support services will increase from $5 billion in 2014 to approximately $9.8 billion in 2018

4. Availability Supported Devices
Available nationwide in the U.S and Canada*
Available for both residential and small business customers
Supported Devices
PCs and Macs
Home and small office networks (includes wireless)
Peripherals:
Storage devices (hard drives, optical drives)
Fax machines
Scanners
Digital cameras
USB or Ethernet connected print or media servers
Printers
*Service not available in Quebec

5. Target Market
Anyone who owns a computer…whether they be a Residential or Small Business consumer!
People Who Are Not Tech-Savvy
Telecommuter Or Small Business Owners
Families with Children That Need Parental Controls
College Students

6. Target Market
Your other ACN Customers! Individuals and Business Owners ACN High Speed Internet Add-On
Assistance with setting up and securing your wireless network
Setting up, configuring, and troubleshooting connectivity with standard mobile and peripheral devices
Installation and setup of software applications
General PC Tune Up services including resolving problems such as slow running computer, error messages, persistent pop ups, and system application crashes

7. Residential and Small Business Plans

8. ACN Signature Support Set Up & Configuration Support
Unlimited 24x7 remote and phone support from experienced and certified technicians
Set Up & Configuration Support
Installation and setup of software applications, configuring data back up to a local storage device, sync mobile devices with PC
Performance Optimization
Assistance with performance issues with your PC, Mac or Tablet
General PC Tune Up services including slow running computer, error messages, pop ups, and system application crashes
Security Set Up/Clean Up
Setting up and securing your wireless network, detecting and removing viruses, spyware and malware
Troubleshooting and Assistance
Assistance uploading photos, using Windows OS, PC troubleshooting, software problems
Plans cover service for up to 4 devices, 1 year service agreement required

9. ACN Premium Support – Anti-virus and Backup
All the features included in the Signature Support plan PLUS online backup and antivirus
Mozy Online Backup Software & Support
Complete automatic online backup of all your files (photos, documents, videos, music…) up to every hour
Unlimited storage of all your files from your PC's internal hard drive
Configuring data back up to a local storage device
Sync mobile devices with PC application
Voice based assistance setting up, configuring, and troubleshooting connectivity with devices
Anti-virus Software & Support
Installation of antivirus software with a 1 year license to help keep PC free from online threats,
Assistance to help detect, block and remove viruses, spyware, and adware
Automatic scans of your system to block spyware and viruses
Plans cover service for up to 4 devices, 1 year service agreement required

10. Key Selling Features for Customers
Valuable maintenance and protection for your computers and tablets at a price anyone can afford
Available nationwide in U.S. and in all provinces except Quebec in Canada, 24/7/365
Delivered securely and remotely by experienced North American- based, certified technicians
Fast and convenient service wherever your customer has an Internet connection
Anyone who owns technology would benefit from this service
Support for computers and electronic devices

11. Conversation Starters for Customers
Who takes care of your computers if you have a problem?
What do you do when your computer is running slow?
Do you back up your family photos, documents, etc.?
Is your new Smartphone syncing with your computer?
Have you ever had a computer virus?
Have you ever needed technical support immediately and couldn’t easily get it?

12. Overcoming Objections
My computer doesn’t need service and/or maintenance right now. - Every computer needs regular maintenance service to perform at peak levels and avoid catastrophic issues in the future
It costs too much. - Just think how much it would cost to replace all the information that is currently on your computer or the cost of a single incident at traditional support provider. Not only is it very expensive at a Big Box support provider, the time it takes for them to repair could take over a week!
I have a family member that handles all of my technical issues. - Technical support is becoming increasingly complex. Our technicians are continually educated to keep up with growing trends in the technology world.
I have a new computer – I don’t need this now, do I? - New computers are just as vulnerable to virus attack as an older device. Plus all our technicians are certified to train you on your new computer or with new software!
How secure is remote technical support? - Remote support is the MOST secure way of getting your computer problems fixed. Our technicians use data encryption during every session and they record everything to give you maximum security.

13. How to Order
US: available as an add-on with ACN Digital Phone + High Speed Internet phone order, through ACN Bundles storefront, and High Speed customer Welcome .
CA: available as an add-on through ACN Digital Phone + High Speed Internet storefront, Order Confirmation Page, and the High Speed customer Welcome .

14. Ordering Phone or Online Orders
ACN Digital Phone + High Speed Internet Storefront, Order Confirmation Page and the customers Welcome
U.S. Digital Phone + High Speed Internet Sales
U.S. Premium Technical Support
CA Premium Technical Support

15. Online
Ordering
Select Your Plan

16. Online Ordering

17. Create an Account
Allows you to schedule an appointment to meet with a certified Technician at any time and manage your subscription

18. Add a Payment

19. Schedule an Appointment
Schedule your 1st appointment online or call Premium Technical Support for instant access to a certified technician

20. Remote Support
Before session starts, a North American- based certified technician will call the customer at the phone number provided and prompt them to go to the site and select the remote access login
Login will give the technician access to customer's computer and they will be able to see technician work on their screen
Secure – customer is in control, end session at any time

21. FAQs
How do I schedule a service appointment? - Under My Account on the Premium Tech Support home page
What operating system do I need to have in order to receive remote technical support? Windows XP SP3, Windows Vista, Windows 7 or Windows 10 , Mac OS® 10.4, 10.5, or 10.6, High-speed Internet connection
How do I upgrade my plan? - Contact Premium Technical Support Customer Service
How will I be billed? - Via the credit card entered at time of order
When and why should I set up a tech appointment? - Immediately after purchasing a subscription and then as need moving forward

22. Key Reminders Credit card will be billed each month
1-year term required
Early termination fees will apply
If a customer already has antivirus software installed, and they sign up for Premium Support, they will need to disable their current software
Any subscription plan containing antivirus software must only be utilized with a Windows-based computer