1. ShoreTel Connect & SIP Trunking
Overview & Case Studies

2. SHORETEL CONTINUOUS INNOVATION
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
SHORETEL CONTINUOUS INNOVATION
CLOUD
UC&C
MOBILITY
CONTACT CENTER
IP TELEPHONY
CLOUD
Web Management
Desktop Applications
Distributed PBX
Distributed VM
Multi-Site Presence
Unified Messaging
SoftPhone
Web Client
PSTN Failover
Call Recording
VM Escalation
XML on Phones
Citrix Xen-App
Conference Phones
SVC/AVC Video
Network Diagnostics
SIP Phones
Virtualized Comms
Hybrid Cloud Services
Integrated Workgroups
Hunt Groups
Skills Based Routing
Multi-Media Routing
Outbound Routing
All-in-One System
Integrated Desktop
Geo Redundancy
Cradle-to-Grave CDR
Web Agent Dashboard
Personal Agent Queries
Custom Reports
Multichannel Contact Center
Find Me
Office Anywhere
Mobile Call Manager
ShoreTel Mobility
ShoreTel Dock
ShoreTel Mobility & ShoreTel Dock
Video Calling
IM and Presence
Instant Document Sharing
Multi-Party IM
Communicator for Web
Collaboration for PC and Mac
ShoreTel for Salesforce
Collaboration for iOS with Join Button
ShoreTel
Collaboration
ShoreTel Sky Service
ShoreTel Sky Scribe
ShoreTel Sky Mobility
ShoreTel Sky for Salesforce
Dallas Data Center
ShoreTel End-to-End UCaaS Service
“ Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio.
Today, it delivers a compelling stack of unified communications capabilities to its customers.”
Frost and Sullivan
UC&C
MOBILITY
CONTACT CENTER
IP TELEPHONY
SBE 100

3. EXPECTATIONS ARE CHANGING
Business initiatives driving investments
Optimize business processes
Increase productivity
Introduce/improve products/services
Increase agility
60.5% of IT report success with UC
39.5%
The top benefits of UC deployment
Improved corporate collaboration (57%)
Improved time to access information (55%)
60.5%
Technologies Driving Investments
Mobile technologies/BYOD
Cloud services
Big data/BI and analytics
Application modernization
Nemertes, UC&C Benchmark

4. ONE PLATFORM WITH THREE DEPLOYMENT MODELS
ShoreTel Connect HYBRID
ShoreTel Connect ONSITE
ShoreTel Connect CLOUD
Owner maintains and controls the system
Combines cloud and onsite deployment features
Fully hosted UCaaS

5. ShoreTel Connect ONE PLATFORM The ShoreTel Connect platform
Voice switches
Secure access layer
Phones and trunking
Applications for unified communications & collaboration
Desktop, web and mobile clients
Unified management
Open APIs
APIs
MANAGMENT
Application Layer
Apps
Voice Switches
Secure Access Layer
Phones
Trunks
PC Clients
Mobile
Clients

6. SIP Trunks - What are the advantages ?
Lower recurring costs from the carrier
Voice and data services can be delivered over a single WAN connection
Flexible calling plans : bundled minutes, no long distance charges
Advanced features e.g. virtual numbers
Incremental provisioning vs. block provisioning
Self serve portals – buy services without meeting your rep
Quicker changes – no waiting for a truck roll

7. The ShoreTel SIP trunk configuration
Hosted SIP Trunks
Ingate SIParator (SBC)
SIP IP
WAN
SIP
External Call
Voice over RTP
PSTN
MGCP
Voice Switches IP
ShoreTel partners with InGate to provide a secure, reliable SIP trunking solution

8. Case Study – Delmont Private Hospital needs to improve communications and operational efficiencies

9. Customer Overview
Fully accredited specialist hospital located in Melbourne
Offers broad range of services
Approximately 120 specialist psychiatrists
35 more psychiatrists consulting in their own practices on site
Just completed a major 12 month hospital expansion

10. Unique challenges to overcome
Hospital refurbished, but analog cabling & telephony extensions remained
“Live implementation”
Separate buildings required multi-point LAN links
Patients needed ability to dial both mobile and STD calls, with daily rate

11. The Solution: ShoreTel UC with SIP Trunking
More than 300 extensions
Patient voic and guest messaging
Emergency notification system
Workgroups with call center capabilities

12. Benefits to the Hospital
Improved communications between staff, patients and their families
New call reporting and monitoring improved customer service
Cost savings through more efficient communications/call routing
System flexibility and scalability to meet future growth

13. Why ShoreTel? The best balance of both cost and ease of use
Projected total cost of ownership
Ease of use and flexibility
Integration of hospital’s existing communications and services
Improved speed and ease of communications

14. Case Study – JW-Energy needed a telephony solution that integrates with it’s current virtual environment

15. Customer profile
Employs more than 800 people, with 50+ offices across the US Midwest
Relies on an entirely virtualized IT environment
Has a combination of hardware-based and virtual appliances

16. Challenges to overcome
Highly technical programs, equipment, and operations functioning in an entirely virtualized IT environment
Needed to simplify administration while integrating with this virtualization
Required a highly reliable disaster recovery solution
Reduce costs of TDM-based telephony solution

17. The Solution
A virtualized IP Unified Communications solution, with single web-based management
SIP trunking that supports up to 1,000 phones and 500 SIP trunks
SIP trunks also support DR to alternate facility

18. Benefits to J-W Energy Reliable disaster recovery Cost savings
Centralized administration
Robust UC features
75% reduction in hard-line costs
“SHORETEL CONTINUES TO
DELIVER ON WHAT OUR
ORIGINAL GOAL WAS;
SOMETHING THAT WAS
EASY TO DEPLOY, EASY TO
MANAGE, AND PROVIDED
A PLATFORM WE COULD
BUILD ON OVER TIME.”
Joel Wolfe, Vice President of
Information Services
J-W Energy Company