1. I2 – Disconnection requested by the Retailer and performed by an Accredited Entity in Relation to Non-Household Customer non payment
Retailer
Wholesaler MO N 1
Requirement for Accredited Entity to visit property for disconnection for non payment
Instruct Accredited Entity to visit proposed property to survey site
Is advance notice req’d or /valve ops required?
Disconnection can proceed?
Instruct Accredited Entity to proceed with Disconnection 2 10
Inform Wholesaler disconnection has taken place 4 9
Issue Disconnection Information Notice and site details 8 Y 3 Y N
Call within 2 hours follow with form within 1 BD
Call and Form I/01
SWIM
At least 2 BD advanced notice
Form I/01
Notified 5
Assess notification
Return to Retailer with any stipulations noted
Notified 6 7
End 11
Within 2 BD
Notifies MO 12

2. Internal systems updated
I9 – Reconnection requested by the Retailer and performed by an Accredited Entity (within 14 days)
Retailer
Wholesaler MO 1
Instruct Accredited Entity to arrange reconnection in line with Wholesalers Accreditation Scheme
* In the unlikely event that a non payment disconnection has resulted in a supply off for longer than 14 days, the sampling process for customer requested reconnections should be followed as stipulated in the Wholesalers Accreditation Scheme. The same is said for if longer than 30 days, a Water Regs visit should be raised 1
Within 1 BD of reconnection being made
Form I/04
SWIM
Notified
Internal systems updated 2 3
End
Within 1 BD
Notifies MO 4 6

3. I9b – Reconnection requested by the Retailer and performed by an Accredited Entity (after 14/30 days)
Retailer
Wholesaler
Water Regs Team 1
Notification of request to reconnect property 10
Notification received that reconnection can proceed 1
Follow I9A 11
End
Form I/04
Form I/04
SWIM
Notified
Notificatiom reviewed 3 4
Request for sample/Water Regs check raised
SWIM
Notified 2 9
to WMU
to Water Regs Y 7
Further work required?
Request reviewed 5
Plan and Visit arranged 6
Inspection completed
Report Water Regs passed 8a N 8