1. Revenue Assurance Best Practices & Fraud Management
Baltazar Ngomane 9th Telecommunications Fraud Management Revenue Assurance and Network Security 21 – 23, October 2015, Harare , October 2015, Harare
Telecomunicações de Moçambique
Revenue Assurance Best Practices & Fraud Management

2. Agenda Revenue Assurance Best Practices Why Best Practices
RA Five Best Practices
RA Control Points
Network Audit
Mediation (Gcollect) Audit
Billing system Audit
RA related KPIs
Fraud Management
2010/2015 Fraud Incidents vs Losses
Vandalism and its impact
Challenges
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3. Follow Industry standards Maintain or improve data quality
Why Best Practice
Improve revenue
Follow Industry standards
Maintain or improve data quality
Customer satisfaction
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4. Revenue Assurance: Five Best Practices for Success
Make it a Business Priority
Acquire the Proper Tools
Ensure that Your Team has the Skills to Use the Tools
Team with Deep Knowledge of the Data
Team With a Good Imagination/attitude and creativity
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5. RA Control Points Network Audit (ANS, UT100, AXE, SS, IN)
Description:
A_B NUMBER analysis by technology
-Incomplete A, B Numbers (Ex:21)
-Extra digits (Ex: , )
-Invalid lenght (fixed <> 8 dígits; mobile <> 9 dígitos; internacional < 10 dígitos)
Checks on the input and expected Output parameters
Analyse daily , weekly and Montly reports from RA System
Impact: Losses due to missing/not registered cdr’s, clocks not syncronized
Mediation (Gcollect) Audit
Classification, filtering of billable records , duration, Unprocessed cdr’s(Rejects )
Checks/ on the input and expected Output parameters
Impact: Losses due to Rejected cdr’s, classify local call as international and vice versa. Failure on CDR’s normalization
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6. Impact: Over /under Billing
(Cont.)
Billing system
Description:
Rating validation on all services, analyse recharges and consumption on IN platform. Compare RA rating engine results and the Billing system
Checks on the input and expected Output parameters
Impact: Over /under Billing
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7. Showcase trends based on KPI values over the period of time
Related KPIs
Network
Files Produced per day, Files sent to mediation
Mediation
Files received per day, % corrupted cdr’s, sequence break, % rejects
Billing
Ratio of Billed account/Active account, Billed/collection, number of billing vs complains,
Rating
% Billable rejects/errors in rating
%Rated input/Rated Output
Collection
% Valid Payment/Invalid payment. Reconciliation payment
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8. Fraud Management Fraud incidents in the last 5 years
Derived Lines (Continuous monitoring of hot destinations/Last incident on 2014)
IP PBX hacking/IRSF (Traffic to known Hot destination are detected within 1 day )
Cable theft and Vandalism
Subscription
Others/Internal Fraud
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9. Derived Lines The fraudsters intercept the line by parallel connection on the CCP and derive to a DP near by the rented house to make International calls for free Usually the victims are enterprises The enterprise is over charged due to the illegal use of his line by the fraudster
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10. Fraud Incidents vs Losses
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11. IP PBX Hacking Prevention
To educate customers (Ip pbx owners) to be aware about pbx fraud
Cut the possibility of making international calls for ISDN numbers when not necessary (if connected to VoIP)
Implement Network security policies
Disable all not used suplementary services on the IP PBX (DISA, Call Forwarding......)
Dactivate Remote Maintenance port
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12. Unknown people dig on the cable route
Vandalism
Unknown people dig on the cable route
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13. The impact of vandalism
Number of incidents
Duration of srevice failure
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14. O Património é Nosso - TDM.mp4
Vandalism Prevention
Promote campaigns to educate the Communities about the importance and the need of Optical Fiber Cable Systems passing through that areas.
Radio/TV Broadcasting in local languages for OF protection.
O Património é Nosso - TDM.mp4
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15. Challenges RA Fraud To recover identified revenue leakage
Build internal competencies for managing RA
Become proactive RA team
Implementation of a Powerfull RA System (Under Survey )
Training on RA & Fraud Management Focused on new technologies
Fraud
The situation is more complex, due to new technologies and new service features under implementation in IN/NGN platform
Much more and updated skills, Knowledge and expertise is needed to face the future
Implementation of a Powerfull FMS (Under Survey )
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16. ©TDM,SA –Directrizes Estratégicas 2015
Thank You
Obrigado
©TDM,SA –Directrizes Estratégicas 2015
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