1. IMD Building a Better Business Program
Improving our business through systems
Meredith Matthews & Steven Beecheno

2. Overview Agenda Your experiences of business improvement
What are our systems
Look at 3 diagnostic tools
How you can start a movement
TMR’s Innovation Hub

3. Your experience of business improvement
Individual Reflection
What’s been your exposure / experience of improving our business?
What worked? Or didn’t work?
What would you do differently?

4. Improvement through systems
What is a system and what does it mean to you?
What are some of the tools TMR uses to formalise the improvement process?
IT Systems
WIN System
SCO Request
Paper Based Systems
Opportunity Brief/Briefing Note

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10. Our Systems TMR values Whole of Government
BIIG – Business Improvement & Innovation in Government

11. Business Improvement 5 min (Individually)
What is a problem / issue that needs to be improved?
(In any part of your life, tho you will need to discuss it with a partner)

12. Steps in Business Improvement
Plan
Identify the need for change
Diagnosis
Prescription 
4. Develop plan Do
5. Implementation 
Check
6. Monitoring and evaluation
Act
Improvement

13. Diagnosis Steps in Business Improvement Identify the need for change
Plan
Identify the need for change
Diagnosis
Prescription 
4. Develop plan Do
5. Implementation 
Check
6. Monitoring and evaluation
Act
Improvement

14. Using multiple perspectives

15. Diagnosis Tools 5 W’s Conduct a 5W’s diagnosis What is it? The process
10 min - Individually – to complete
10 min – to discuss in pairs or at your tables
What you liked about the model?
What you didn’t like?
How do you see the issue / problem now?
How would you use it in the future?

16. Diagnosis Tools 2. Why? Why? Diagram 3. Fish Bone Diagram
5 min - Individually – to complete
5 min - Individually – to complete
10 min – to discuss in pairs or at your tables
What you liked about the models?
What you didn’t like?
How do you see the issue / problem now?
How would you them it in the future
10 Min - group discussion
After using these different diagnosis tools, how do you see the issue now?
Which tools were most helpful?

17. Starting a movement
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18. Reflection What are your key take a way’s from this session
What’s 1 thing in your workplace, where you could be the lone nut or the first follower?