1. Patient-centered care According to the patients.
Groningen 7 November 2016

2. Whom do we want patient-centered care for?
What is it according to the patients
What are the benefits for the patients of patient-centered care?
Where do we start with this?
What is needed for this?
Hurdles to overcome to perform patient-centered care
What can be done?

3. For whom do we want patient-centered care?
Chronic patients?
Everyone?

4. What is it according to the patients
Definitions
The experience (to the extend of the informed, individual patient desired it) of transparency, individualization, recognition, respect dignity and choices in all matters without exceptions. Related to one's person, circumstances and relationships in healthcare. (Berwick, Donald July 2009)
Patient-centred care is providing care that is respectful of and responsive to individual patients preferences, needs and ensuring that patients value guide all clinical decisions. (Institute of medicine US 2001)

5. Patient-Centered care is care provided by professionals and caregivers in which the patient stays in command and acts from the perspective that he is been given an understandable overview of options, combined with a benefit / risk analysis so he is able to make a well-informed choice.

6. What are the benefits for the patients of patient-centered care?
 Being heard
 Being listened to
 Getting involved
 Organizing own life

7. Where do we start ?

8. Start with
the thinking.

9. What do we need?
Mindfulness, attitude, expectations of stakholders (patients and professional care-givers)

10. What is needed for this?
EDUCATION

11. What hurdles do we need to overcome to perform patient-centered care
Protocols
Time

12. Patients
Health care professionals
Insurance companies
Politicians
Policy makers

13. What can be done
Form coalitions
SIP European level
Health Deal national level

14. What do you have
Patients on your side when you really want to realise this.

15. Thank you for listening
Joop van Griensven
President PAE