1. Porting Process : Denmark
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17 January 2019
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2. Porting Windows and Procedure
Denmark standard porting windows: 08:00 to 17:00 (Monday to Friday).
The porting team receives the porting request from either the AE, the Colt Reseller or directly from the customer
The porting date is set according to the standard lead time of 10 working days after receiving the completed porting form (LOA).
Once a porting date has been agreed with the customer, the porting team will initiate the porting process and will provide as and when necessary.
If the customer does not want to port on the scheduled date then the porting team needs to be notified at least two days prior to porting date in order to cancel the port or change the port date.
17 January 2019
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3. Important Information required to Port Non-Geographic Numbers
Customer details with address
Numbers which needs to be ported in
LOA to be duly signed by the customer
Please note:
The lead time to port both Geo and Non-Geo numbers is 10 working days but if the customer wants to shorten the lead time to 1 day then the porting process can be initiated depending on the losing provider’s confirmation.
Free phone Number Porting requests (070 /080 number):
070xx are being managed on centralized portal for portability
080xx are directly sent to “TELIA”, who gets in touch with current provider and arranges Port-Acceptance
17 January 2019
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4. Reasons for Refusal Number part of a DDI-range cannot be ported
Sender ID and Operator ID do not match
Telephone number not located at donor operator
Porting rejected by the customer
Municipality does not match
17 January 2019
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5. Port In Scenario Order is accepted from current provider
Porting team notifies the port acceptance to the one handling the request (AE, Customer or Colt Reseller)
Porting team initiates the port process on the day of port and notifies to AE, Customer or Colt Reseller.
17 January 2019
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6. Port In Scenario 2 (Rejection)
Port is rejected with valid reason.
Porting team sends an to the customer / AE / Colt Reseller to notify that the port has been rejected and needs to liaise with the current provider to get the correct information.
Porting team only contacts the current provider when there is an invalid rejection.
On receiving correct information, the porting team resubmits the request.
17 January 2019
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7. Technical View for Porting:
All the activation and scheduling regarding porting is done by the Denmark porting team and can be contacted at and /
Porting team start the porting process in the porting tool and the numbers are released from the current operator on the day of porting.
Porting team make technical changes on the COLT network.
Porting team test the numbers and notifies customer when completed successfully.
Customer to notify Porting Team via (or phone call), confirming all testing has been completed and the port has been successful.
Once completed in the Ordering System, NMTS complete order accordingly.
17 January 2019
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