1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
January 10, 2016

2. FY 2016/2017 Performance To Date
Key Performance Indicator
Target
FY 15/16
FY 16/17
On-Time Performance
> 91%
90.8%
91.4%
Late 4
< 0.10%
0.13%
0.10%
Average Initial Hold Time (seconds)
< 120 89 83
Calls On Hold > 5 Minutes
< 5%
4.6%
4.3%
Preventable Collisions Per 100,000 Miles
< 0.5
0.55
0.53
Service Complaints per 1,000 Trips -
3.4
3.5
*FY17 as of 12/31/16

3. Highlights Fiscal Year 2016/2017 Highlights to date:
November highlights:
Completed Six Community Meetings
Activated EOC for Antelope Valley yard fire
Established Stand 4 at Rancho Los Amigos
December highlights:
Distributed driver safe driving incentives
Completed Section 5310 vehicle build and acceptance into fleet of 132 new vehicles
Hosted 30 attendees (staff, contractors, and member agencies) for Active Shooter Training led by FBI and El Monte PD
Passed FTA’s Drug and Alcohol Program Audit

4. Questions?