1. Other Clarification Skills
(Minimal Encouragers and Paraphrasing)

2. MINIMAL ENCOURAGERS
VERBAL AND NONVERBAL INDICATORS TO THE HELPEE THAT YOU ARE PAYING ATTENTION AND LISTENING.
GOOD IDEAL TO USE A COMBINATION OF BOTH TYPES
UNDERVALUED AS A KEY HELPING TECHNIQUE

3. NONVERBAL MINIMAL ENCOURAGERS
HEAD NODS
FACIAL EXPRESSIONS (SMILES)
EYE CONTACT
BODY LANGUAGE (LEANING IN)
SILENCE

4. VERBAL MINIMAL ENCOURAGERS
UTTERANCES
WORDS AND PHRASES
REPEATING KEY WORDS OR PHRASES * A GOOD WAY TO CLARIFY AND HAVE HELPEE EXPAND

5. PARAPHRASING
REPEATING BACK TO THE PERSON THE GIST OF WHAT THEY SAID IN YOUR OWN WORDS.
IT IS NOT PARROTING.
USED TO HELP CLARIFY FOR THE HELPER AND THE HELPEE WHAT HAS BEEN SAID (KEEPS EVERYONE ON TRACK)
USE A VARIETY OF LEAD-INS (IT SOUNDS LIKE…; SO YOU’RE SAYING…; I’VE BEEN HEARING YOU SAY…; SO I’M HEARING …)
USE CHECK-OUTS (CORRECT ME IF I’M WRONG…; IF I’M HEARING YOU CORRECTLY…; WHAT HAVE I MISSED?)