1. CTS Language Link Step 1: Call +1-800-535-9250
Step 2: Provide the Call Center Service Representative with:
Account Number 13370
Language (s) needed
Your Name
School Name
Four digit school code
A wonderful resource for telephone calls or short conferences!

2. Using CTS Language Link
When to use Language Link
When NOT to use Language Link
Front office walk-in’s
Nurse’s office
Appointment confirmations
Parent/Teacher conferences that are 20 minutes or less
Parent messages from school staff
Emergency situations
Assessments
IEP/504 meetings
Sensitive counseling information

3. Hourly Interpreter or Bilingual Facilitator
Hourly Interpreters
Bilingual Facilitators
Registrations
Parent/Teacher Conferences
IEP Meetings
Before/After School Programs (ceremonies, graduations, plays…etc.)
Registrations
Parent/Teacher Conferences
504 Meetings
School Translations
Cultural Brokers
Initial communication between school and home

4. How to Request an Hourly Interpreter
Hourly interpreters can be requested through the online scheduling system called Fluency.
Fluency access is obtained by attending a “Requesting and Utilizing AACPS Interpreter Services,” held monthly; please sign up on ERO.