1. Knowing Me, Knowing You – surviving & thriving in the NHS
Welcome
Knowing Me, Knowing You – surviving & thriving in the NHS
Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16.
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2. Knowing Me, Knowing You – surviving & thriving in the NHS
Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16.
Ian Govier (Facilitator)

3. opportunitynowhere

4. Nursing & Health Care Challenges!

6. Permanent White Water

7. Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered
(Dr.Stephen R. Covey, 2004)

8. The Constants
Change
Choice
Principles
(Covey, 2006)

9. Between what happens to us and our response to it….
…..is our freedom to choose our response

10. We have some choices: GET ORGANIZED or ‘go with the flow’

12. What is Emotional Intelligence?EQ EI
The intelligence test was a primary step in the development of the applied branches of psychology. Educational psychologists stimulated the applied nature of educational psychology by using the intelligence test as a way to help them group children to make teaching more effective. Personnel managers saw the intelligence test as a way to keep less efficient and effective workers off the payroll. To the 19th Century psychologist, intellectual ability was an intriguing research possibility. The idea that there may be individual variations in ability or that the focus of teaching should be learning weren’t yet developed. In 1904, the French Minister of Public Instruction became concerned about the children in Parisian schools who were unable to profit from the given instruction. He wanted to devise a plan to develop schools for such children but needed a method to identify them. Alfred Binet, a psychologist studying individual differences and mental abilities, produced a list of thirty tasks, in a range of difficulty, normed the tasks and thus developed the first of the recognized standardized intelligence tests. Subsequent tests and subsequent developments drew in to “intelligence” a variety of additional factors: creativity, environment, heredity, social stimulation, age, and personality factors. It was the Army which caused intelligence testing to come to the public eye--through its intelligence testing of soldiers. The term, “IQ” became an accepted popular term and again spurred on the development of the various branches of applied psychology.

13. ‘…the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions effectively in ourselves and others.’
(Power et al, 2004)
Neisser, U., et. al. ((1996.) Intelligence: Knowns and unknowns. American Psychologist, 51,

14. In other words, EQ is about……
Knowing how you and others feel and what to do about it;
Knowing what feels good and what feels bad, and how to get from bad to good;
Possessing emotional awareness, sensitivity and the management skills that will help us to survive & thrive in the NHS.

15. The Components of Emotional Intelligence (EQ)
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
                              

16. Self-Awareness Emotional self-awareness Accurate self-assessment
Self-confidence

17. How are you feeling? (naming and describing your emotions)

18. Self-Management Emotional self-control Transparency Adaptability
Achievement orientation
Optimism

19. Social Awareness Emotional self-awareness Organisational awareness
Self-confidence

20. Relationship Management
Influence
• Developing others
• Inspirational leadership
• Change catalyst
• Conflict management
• Teamwork & collaboration

21. Realtionship Management
The ‘DESC’ Script
Describe the situation
Express how you FEEL
Specify what you want
Consequences which will result, negative and/or positive

22. The Components of Emotional Intelligence (EQ)
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
                              

23. Final Thoughts

24. What will I do differently as a result of this workshop?

25. Ten Habits of Emotionally Intelligent People (Hein, 1999)
Label their feelings, rather than labelling people or situations
Distinguish between thoughts and feelings
Take responsibility for their feelings.
Use their feelings to help make their decisions
Show respect for other people’s feelings

26. Ten Habits of Emotionally Intelligent People
Feel energised not angry
Validate others’ feelings
Practise getting a positive value from their negative emotions
Don’t advise, command, control, criticize, blame or judge others
Avoid people who invalidate them or don’t respect their feelings

27. ‘stuff’
Beware… happens!

28. Emotional Intelligence – the ‘bottom line’
improved work performance;
• more effective leadership;
• better teamwork;
• improved motivation;
• enhanced innovation;
• restored trust.

29. Website: www.ctrtraining.co.uk
Diolch
Website:
Thank You

30. Knowing Me, Knowing You – surviving & thriving in the NHS
Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16.
Ian Govier (Facilitator)