1. Employment Communication and Interviewing
W10: Chapter 17
Employment Communication and Interviewing

2. LEARNING OUTCOMES/OBJECTIVES
Write effective application letters for solicited and unsolicited positions
Prepare an employment application
Prepare for a successful job interview
Compose a variety of follow-up letters and other employment-related messages
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3. 1. APPLICATION LETTERS
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4. 1.1 Application Letter
A marketing tool that highlights your most attractive qualifications as a potential employee
A cover letter for the transmittal of your résumé
Targeted (for solicited position)
General (for unsolicited position)
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5. 1.2 An Application Letter Achieves:
Attention
Interest
Desire
Action
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6. Gain favorable attention. Express interest in the position.
Motivate the receiver to read the entire application letter.
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

7. Market your qualifications.
Interest
Market your qualifications.
Identify special strengths and attributes and relate how they meet job requirements.
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

8. Motivate the receiver to look closely at your résumé.
Desire
Describe selected accomplishments that show how you can benefit the company.
Motivate the receiver to look closely at your résumé.
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9. Request an interview or propose a future meeting.
Action
Request an interview or propose a future meeting.
Provide easy-to-use contact information.
Suggest scheduling alternatives.
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10. 1.3 Preparing an Application Letter
Must be an accurate, clear, and concise message
Should be brief—no more than 1 to 1½ pages
Use same paper as résumé and enclose in a 9 x 12-inch mailing envelope
Should be individually prepared, not photocopied
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11. 2. EMPLOYMENT APPLICATION
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12. 2.1 Employment Application
A signed record of your personal and employment history
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

13. 2.2 Three Key Elements of an Application
Complete information for comparison to skills required for the position
Integrity (accuracy) of the information
Legibility of the application
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14. 3. INTERVIEWING FOR A JOB
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15. 3.1 Interviewing for a Job Planning Participation Types of interviews
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16. Planning for an Interview
Be ready to answer questions.
Traditional questions
Behavioral interview questions
Inappropriate questions
Respond to the salary question.
Prepare questions about the position.
Research the company.
Prepare yourself personally.
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

17. Participating in an Interview
Greet the interviewer.
Shake hands.
Sit when asked.
Respond in a businesslike manner.
Maintain eye contact.
Be alert to signals the interview is ending.
Express appreciation for the time.
Ask when you will receive notice of the decision.
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

18. 3.2 Types of Interviews Screening interviews Selection interviews
Telephone
Face-to-face
Computer-assisted
Selection interviews
One-on-one
Panel
Telephone interviews
Video interviews
Online interviews
Group interviews
Alternative interviews
Interactive and lunch
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

19. 4. OTHER EMPLOYMENT COMMUNICATION
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20. 4.1 Preparing Other Employment Communication
Following up on an application
Accepting an interview invitation
Following up an interview
Accepting employment
Rejecting employment
Expressing appreciation to references and others
Resigning from a job
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

21. © 2010 Cengage Learning. All Rights Reserved
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

22. TAKE HOME QUIZ(5%)
Prepare an application letter and a resume to apply for a 3-months industrial training
Submit on 15/11 at 8am(EPPM2014 class)
© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.