1. Chapter 12: Automation and Human Performance

2. EXAMPLES AND PURPOSES OF AUTOMATION

3. Tasks that humans cannot perform
Human performance limitations
Augmenting or assisting human performance
Economics
Productivity

4. AUTOMATED-RELATED INCIDENTS AND ACCIDENTS

5. LEVELS AND STAGES OF AUTOMATION

6. Levels of automation

8. Stages of automation

9. Information acquisition
Information analysis
Decision making and action selection
Action implementation

10. AUTOMATION COMPLEXITY

11. FEEDBACK ON AUTOMATION STATES AND BEHAVIORS

12. TRUST IN AND DEPENDENCE ON AUTOMATION

14. Over-trust Complacency Automation bias
Overdependence: Deskilling and “OOTLUF”

15. ADAPTIVE AUTOMATION

17. What to Adapt?
How to Infer?
Who Decides?

18. DESIGNING FOR EFFECTIVE Human-automation interactions

19. Appropriate Levels and Stages of Automation

20. Designing for Human-Automation “Etiquette”
Calibrating Operator Trust: Display Design and Training
Mitigating mistrust
Mitigating over-trust and Complacency