1. All Learning Started As Informal
The “As Is” State
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This Reference Model Really Makes Me Think About The Fact That Most Learning In The Workplace Isn’t From L&D Content.
Think About It. All Learning Started As Informal Until Someone Decided To Resource And Fix That.
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Fix It?
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Yes. When Informal Learning Isn’t Cutting It – Management Steps In And Sometimes Asks for L&D To Address It.
But We Need To Keep That
Balance Right?
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No. The “As Is” State Isn’t Usually The “To Be” State As Well. Not In A World Where You Are Usually Trying To Continuously Improve. Or To Discontinuously Improve.
So – We Fix It. If Leaving Learning To Informal Means Isn’t Effective or Efficient or Quick Enough – Something Needs to Be Done.
But Only Where The Costs for that Problem Exceed The Cost For Any Solution-Set.
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But That Fix Is Not Always A Learning Solution, Right?
Right. Learning May Be Needed As a Secondary Solution When The Primary Solution-Set Requires New Learning, Say For A Revised Process Requiring New Software And Also New Policies.
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I See. So The “As Is” State Isn’t The Ideal “End State” – Just a Typical “Starting State.”
Right.
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The Solution Could Be A Simple Job Aid. Right?
Right.
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Or The Solution Could Be A Change In The Process Announced And Explained Via An . Right?
Right.
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Did You Know That The Concept Around The “As Is” State Versus The “To Be” State Come From The Late Geary Rummler?
No.
But It Doesn’t Surprise Me.
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Do You Think Our L&D Efforts Should Be Aimed At The Big Audiences In The Enterprise?
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No. They Should Be Aimed For The Big Bang.
What If Two People Are Driving A Truck Around a Major City Picking Up Factory Chemical Wastes – That If Accidentally Combined – Would Be So Combustible That They Could Blow That City Off The Face Of The Planet?
Small Target Audience Size. Big Impact – Avoided.
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Wow.
The 70 In That Case …
Ten Four Good Buddy.
Over And Out.
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