1. The Continuous Improvement Process
P-D-C-A
Strive to Improve

2. Plan – Do – Check - Act P-D-C-A PLAN
1. Identify the customers’ needs, and concerns and expectations
2. Select opportunities for improvement
3. Define the problems
4. Collect meaningful data
5. Identify root causes of problems
6. Develop appropriate solutions
7. Develop an improvement plan DO
8. Implement solutions
CHECK
9. Monitor results and evaluate against the plan
10. Determine reasons for deviations from the plan
ACT
Take action to correct any deviations
Standardise the process – make successful solutions permanent

3. Continuous Improvement Cycle
P-D-C-A
Continuous Small Step Improvement
Documented System
Large Step Improvement driven by Innovation
Use the PDCA cycle to achieve process stability and improve process capability.
Use Quality Systems to “Lock-in” improvement.

4. The QMAG way
P-D-C-A
Identify the Customer Needs, Concerns and Expectations
Select Opportunities for Improvement
Define the Problem
Implement Solutions

5. The QMAG way P-D-C-A 5. Monitor Results and Evaluate against the Plan
6. Determine Reasons for Deviations from the Plan
7. Take Action to Correct any Deviations
8. Standardise the Process – Make Successful Solutions Permanent