1. ABA Ethics Commission 20/20 Presentation by Stephanie Kimbro, Esq
ABA Ethics Commission 20/20 Presentation by Stephanie Kimbro, Esq., Owner of Kimbro Legal Services, LLC and Co-Founder of Virtual Law Office Technology, LLC (VLOTech) Contact Info: Blog:

2. What is virtual law practice?
A virtual law office is a professional law practice that is located online through a secure portal and is accessible to both the client and the attorney anywhere the parties may access the Internet.
Other terminology: VLO, virtual law firm, web-based law practice or online law practice.
Features of a virtual law office
Methods of eLawyering are found in a virtual law practice.

3. What virtual law practice is not
an online website that sells legal documents without attorney review, such as LegalZoom and other web-based companies selling online legal forms
a law firm website with an “contact us for a free quote” form for prospective clients
communication by even if sent through a law firm’s website
a rented physical office that may be shared with other professionals along with a receptionist service
VPNs, extranets and other services, such as GoToPC and LogMeIn
a conglomeration of attorneys in remote locations pooling resources and communicating over the Internet
a law practice based in a virtual reality world, such as Second Life
Not all legal SaaS products providing web-based practice management tools create virtual law offices.

4. How Attorneys Use Virtual Law Offices
Completely Web-based
Unbundled or limited legal services
Integrated into a traditional law office
Unbundled and full-service
As a transition method to allow them to continue to practice law while meeting other personal and professional needs:
To raise families
To care for ill spouses or aging parents
To ease into retirement
After layoffs, to start a solo practice or work while searching for another legal job

5. Why is Virtual Law Practice Important?
For the Public
Greater access to justice
Affordable and accessible legal services for lower and moderate income individuals
Pro-se litigants
Pro bono opportunities
For the Legal Profession
Better quality of life through work/life balance and flexibility
Technology streamlines and automates much of the routine work allowing the attorney to focus on practicing law
Technology may help prevent malpractice through automated checks and processes
Lower overhead, less office waste, eco-friendly
Expanded client base, increased competition
Remote and rural areas providing access to justice for them.
Client base to help remote clients

6. What are the concerns?
Many of these risks are similar to the ethics and malpractice risks seen in a traditional law practice. However, here the risks may be decreased through the use of the checks and processes built into the technology.
Some concerns unique to VLOs include:
UPL
In other jurisdictions
By non-licensed professionals
Competency
Establishment of the Attorney/Client Relationship
Defining Scope of Representation Online
Security
Protecting client confidentiality
SaaS
Competency - on a case by case basis can the client’s legal needs be handled online or do they require a full-service firm.
Security - The bottom line is that no hosting company will ever be able to guarantee that they will be no confidentiality breaches of your virtual law office data. Translate this from the cloud into the physical world. While they are insured up to a point, even your other business relationships, such as your firm’s bank or your physical storage facility where your law office paper files are stored, cannot guarantee 100% that there will never be a breach of security in some form whether it’s a human breach or a natural disaster, such as a hurricane.

7. What should the response be to those concerns?
It should be the responsibility of the individual attorney to do the following:
Make the determination on a case by case basis: Can I competently handle this legal matter online or does it require in-person representation?
Understand the technology and the security risks
Thoroughly question the prospective SaaS provider on the following issues:
Data Return and Retention Policies
Backups
End-to-end encryption
Confidentiality and non-disclosure statements
Privacy policy – who has access to the law office data
Customer support
Other terms of the license or service agreement
Is the software designed for attorneys or the general public?
Is sharing or security the primary focus?
To avoid a chilling effect on future innovation in the delivery of legal services, any regulations on virtual law practice should be kept broad and easily adaptable to advancements in technology.
These concerns are not that different from those of a traditional law practice.
Adhere to daily best practices for the use of the technology

8. How Can We Support Virtual Law Practice?
Education
Committee for the Delivery of Legal Services
Unbundled Legal Services
Malpractice Insurance Carriers
State Bars
Law Practice and Ethics Advisors
Broad, updated guidelines
For technology and security
Emphasis on access to justice
Encourage providing legal services online to lower and moderate income individuals
Pro bono opportunities
Access to Justice - cuts down on the cost but also the intimidation factor, travel, time off work, needing childcare, etc.

9. Looking Ahead
Features of a virtual law practice will continue to expand beyond what currently may be imagined.
The core function of a virtual law practice should remain the same - the ability to securely deliver legal services and work with clients and other legal professionals online through an online portal.
The growth of online legal services is largely consumer-driven.
The legal profession should step up to meet this need or the public will continue to use methods that are not safe or in their best interest to acquire online legal services.
Legal professionals are seeking guidance from the ABA and their state bars about how to safely and responsibility operate a virtual law practice. Well-informed and regularly updated guidance is needed.
eLawyering Task Force’s minimum requirements