1. Reflections From The Frontlines: Strategies Implemented and Learned From A Crisis Driven Year
Katherine McMahon (she/her/hers) Babson College
Kevin Araujo-Lipine (he/him/his)
Ryan Travia (he/him/his) Babson College
Monday, March 5, Salon H- Marriott Downtown

2. Agenda Overview of Babson College Historical Context of CARE Model
Case Study Exercise
Our Reflections
How We Defined Success
Wrap Up and Reflections
Questions?
Katherine can go over agenda and general outline for the group

3. Overview of Babson College
Small Elite Private Institution in Wellesley, MA
Primary area of focus in Entrepreneurship
2400 Undergraduate students
1000 Graduate students
Hub locations in: Boston, Miami, San Francisco
Roughly 1900 undergraduate and graduate residential students
Undergraduate Class of 2021 Demographics:
550 students
52% Women
45% US Students of Color
28% International Students
KM- describe the overview of everything

4. Historical Context of Campus Assessment, Response, & Evaluation (CARE) Team
Functions as a hybrid “Students of Concern” and “Behavioral Intervention Team”
Underwent extensive internal/external review in summer 2016
Led to significant structural and systematic changes to include: reviewing/updating membership, bolstering training of primary and secondary members, creating new triage team model, and using multiple case managers
Two strategic goals: (1) Increase transparency and (2) Extend reporting opportunities
Chaired by Associate Dean of Student for Wellness
Members include: Student Life, Counseling Services, Residence Education, Academic Services, Community Standards, and Public Safety
Ryan- Go through the overview and historical context of the team, share what that looked like and how it came about.
KAL- provide any historical context beyond what RT has shared.

5. CARE - Process to Outcome
Student-Leader Training: RAs, Peer Mentors, FME Mentors, Peers On Wellness
Staff Training: Class Deans, Department of Athletics & Recreation, FYS Instructors, Residence Education, International & Multicultural Education, Health Promotion, Sexual Assault Prevention & Response Services
Faculty Training: All 10 academic divisions and new faculty orientation
More seamless integration with on-call system, student conduct, Title IX, and Maxient
Outcomes: From August 1, 2016 – July 31, 2017, received 391 CARE Reports, an increase of 146% from AY16 (159 reports) and 168% from AY15 (146 reports)
KAL- Share feedback on student leader training. KM can chime in with any points
RT- Share info about faculty & staff training, and outcomes from this

6. Case Study A Snapshot Of The Year
Fall Semester: 1 completed suicide, 1 Bias Incident that affected our campus and a neighbor campus, attracted major alumni feedback, made national headlines, went viral on social media, significant increase in CARE reports
Student support and campus resources were being utilized to support students affected through the Spring semester
Spring Semester: 3 student deaths within a three week timespan
Part I- Where This Begins (Spring 2017)
Six days prior, a scholar-athlete, sorority woman, and largely recognized leader, loses year-long battle to cancer
While managing the aftermath of this student passing, you are notified via our On Call System during the early hours of a Sunday morning that a student has taken their life off-campus
Student involved is a well known residential student, a member of a varsity athletics team, and the friends were the reporting parties
Part II- What We Did (12-24 Hours)
Family Notification
Wellness Staff brought to campus
Immediate support of reporting students
Team Notifications/Professional Staff Notification
Partnership with Athletics
Residence Education Staff support
Notification to President’s Office
KM- Introduce first part of the case study. How it will go, what we want participants to be reviewing. Provide the snapshot of the year
Part I- Ryan and Kevin can share the introduction of this
Part II- Ryan and Kevin can share high level overview of the events, KM can share RA staff notifications, response for student support in that way.

7. Case Study (Cont.) Part III- The Week After (1 day-6 days out)
VP notifies community that another student has passed, six days after a notification for another student had been communicated
Identified immediate CARE check-ins for staff to manage
Partner with Athletics to provide support to all teams given how close these incidents occurred
Collect follow-up notes from CARE meetings
Determine what follow-up is needed going into the next week
Part IV- The Long Term (1 week onward)
Continued check-ins with students pre and post funerals for the two students
Planning for the summer, how can students receive support away from campus?
How can students prepare for the Fall semester as well?
Continue partnership with Athletics and CARE constituents to support students, faculty, and staff in managing this
What would you need to manage this?
How is your structure designed to support this volume of management?
How do you support student staff, professional staff, and each other?
What items stand out as the most critical?
Part III- Ryan and KAL share high level CARE team items. Ryan can discuss as the chair what had to be managed, how teams were mobilized. KAL shares about collecting notes, supporting ADs who were doing check-ins. KM can share check-ins with residents and what they looked like.
Part IV-

8. Our Reflections
Caseload/Workload and how this impacted our day-to-day experiences
Determination of what current work items needed to be prioritized, managed, or set aside
Impact to supervision and what our roles were during that time
Documentation, communication, and everything in between
Increased the need to include additional campus partners in the check-ins and support beyond our current structure
Transitioning from crisis management to case management
Utilization of resources for professional staff members
Our personal reflections; what we learned, what we gained, what we left behind

9. How We Measured The Success of Our CARE Model
Number of staff contacts with students
Support provided to all parties involved
Checks and balances within the system to ensure all students were cared for
Keep the involvement of student staff in our model
Partnerships with students and parents/guardians to support students
Feedback from students and staff about trainings and response
Increase in the number of student leader reports that we received
Speaks to an increase in awareness of resources

10. Questions and Contact Info
Katherine McMahon, Area Director, Babson College
Kevin Araujo-Lipine, Former Director of Residence Education, Babson College
Ryan Travia, Associate Dean of Students for Wellness, Babson College

11. Thank you for joining us today!
Please remember to complete your online evaluation following the conference.
See you in Los Angeles in 2019!