1. Dr Miladin Kovačević Statistical Office of the Republic of Serbia
Implementation of the quality management system in the RZS - achievements and plans
Dr Miladin Kovačević
Statistical Office of the Republic of Serbia
Sarajevo, October 2018

2. Commitment to the quality
Declared in the main strategic documents Goal: Achieving a high level of performance Basis: European Statistics Code of Practice

3. Operationalization Working Group on Quality Management
A small group that shares the spirit of enthusiasm
Patience and persistence
Realized significant steps
Recognized potential by the managment

4. Users are in the focus Goal: Satisfying user needs
Tracking customor satisfaction
Activities on improvement

5. QMS puzzle: part no. 1 (Users in focus)

6. Process quality Independent (standalone) applications
Different platforms
Data is stored in different places, in different formats
Flood of technological innovation
Fluctuation of IT professionals

7. Process quality Integrated data processing system Developed in RZS
One platform for:
- input
- processing
- creation of reports
System driven by IT metadata
Reduction of costs
Increase of efficiency
collection
processing
analysis

8. Process quality The processes are not standardized and documented
The same processes are not implemented consistently and in the same way by all participants

9. Process quality Documentation system Describes all the processes
Clear and simple
Provides consistency
Based on ISO 9001
Critical phase: application

10. Process quality Fluctuation of employees Low level of motivation
Lack of some professional profiles

11. Process quality Selection of specific profiles
Tracking of employee satisfaction
Activities to improve the situation

12. QMS puzzle: part no. 2 (Process Quality)

13. Product quality
A system of reference metadata and quality reports – RZSMETA
Developed in RZS
Based on SIMS v2.0 (Single Integrated Metadata Structure)
Reference metadata (Customer-Oriented Quality Reports) describe the content and quality of statistical data –> on website
Manufactured quality reports provide more detailed information on the quality of statistical data –> on intranet

14. Product quality
A system of reference metadata and quality reports – RZSMETA
What do we expect to achieve?
Higher level of transparency and quality
Growth of confidence in statistics
Better understanding of statistics data

15. QMS puzzle: particle no. 3 (Product quality)

16. General metadata: against semantic confusion

17. General Metadata: Connecting Everything ...
Minimize interactive maintenance
Maximize the use of existing metadata-driven systems:
- IST
- Dissemination of database
- Electronic library
- Statistical Plan
- Employee database
Goal: Identify and connect them all

18. General Metadata: First Benefits (Quick-wins)
Povezani podaci vrlo brzo počinju da obezbeđuju kompleksne i informativne izveštaje

19. QMS puzzle: part number 4 (general metadata)

20. There is no justification to stop now ...
No funds ...
But our cats already love mouses!
We are a special and unique statistical case
How are we surviving without it!
It will not live in our midst ...
Quality management system (QMS)?... we already have that

21. ... we should all be proactive ...
New organizational unit as a motor
for quality managment
Further development and continuation of integration
Joint efforts
The involvement of the whole institution

22. ... and we put together all the pieces ...

23. ... of our QMS puzzle 

24. Thank you for your attention!