1. WORKSHOP 4:
SERVICE INTEGRATION

2. Today’s workshop Introducing Stockholm Christina Grönberg
Local story: Stockholm’s Municipal jobcentre ‘Jobbtorg’
Helene Bengtsson
Responses:
LAO Prague
Ladislav Marek, Community Planning Coordinator
Solidar
Matthias Maucher, Social Affairs Coordinator

3. Service Integration
Panel this morning: trend for coordination across policy sectors and actors – cities as key actors in this process; NLAO focus areas of housing and employment services important areas for coordination (e.g. community development)
Recent trend in Europe’s cities to establish municipal “job centers” offering integrated employment services  focus of this workshop
Common trends in European labour market policies:
Individualisation: diversity of social groups is increasingly recognised
Widening of approach: greater range of instruments
Increased contractualisation: demanding a higher level of personal responsibility
Greater use of sanctions/incentive measures

4. Service Integration: Municipal Job Centres
Different public authorities and private providers working together within the same structure: ”one door in”/”one-stop-shops”
Relevance for Active Inclusion:
support those unemployed that are far away from the labour market
tailored solutions and easy access for the user
data sharing to increase efficiency of service delivery
Cooperation with national level, other municipal services or external service providers crucial to be effective
Case management generally applied method to work with the user, often accompanied by setting up an individual plan
Challenges:
services provided by a range of actors sometimes overlapping and can be competing rather than complementary
Effective coordination with other services!
Some groups of users might fall through the net of services.
Sharing personal data can be an issue due to data protection