1. Techniques, methods and approaches to learning organization

2. Contents Organizational practices for fostering knowledge and learning
Overview of techniques, methods and approaches to learning organization
Learning organization and Management of Change
Knowledge Management Practices in Leading Companies

3. Fostering knowledge and learning
Knowledge is not static and the need for learning is continuous.
Companies need to be calibrating itself to the world standards which is changing.
Therefore companies need to foster knowledge and learning by focusing on increasing the employees stock of expertise and skills.

4. Approaches used by successful companies to foster knowledge.
Identify organizational learning as a key organizational principle.
Use structured peer based learning.
Aim for cross functional management for major business processes.
Create feedback loops to ensure organizational learns from the customers and outcomes.
Design work facilities to maximize opportunities for organizational learning.
Maximize individual learning opportunities
Eliminate organizational complexity

5. Cont… Actively manage job rotation and career development policy.
Work to create common language to problem identification and problem solving techniques.
Use IT to share information
Emphasize both formal and informal communication.
Sharing information through out the organization to educate and involve employees on learning organization.
Stress entrepreneurship and empowerment with accountability and structured processes.
Celebrate organizational success in organizational learning. r

6. Organizational practices for fostering knowledge and learning
Organizational Practice Fields – Redesigning work settings to incorporate the continual movement between performance and practice.
Open book Management – Spreading Information widely through the ranks. Such sharing leads to employees involvement, ownership, teamwork, commitment and creativity.
Training – Leading companies invest considerably in building and updating the knowledge bases of their employees through training.
1. That is characteristic of how teams learn in sports and the performing arts.

7. Knowledge management practices
HONDA
US WEST
GENERAL MOTOR
HUGLES SPACE AND COMMUNICATION
WHIRLPOOL
CIBC
MOTOROLA 3M
Mc KINSEY
MICROSOFT
NATIONAL SEMICONDUCTOR

8. Conditions for fostering organizational learning
There are various policies, practices or mechanisms for fostering organizational learning and knowledge creation implemented by various companies.
Nonaka and Takeuchi have identified five conditions required for fostering organizational learning. These conditions are:
Intention
Autonomy
Fluctuation and Creative Chaos
Redundancy and
Requisite Variety.

9. How companies create knowledge
Nonaka and Takeuchi (1995) characterize it as a five phase process.
The five phases are:
Sharing tacit knowledge
Creating Concepts
Justifying Concepts
Building an archetype
Cross leveling of knowledge

10. Techniques and Methods to Learning
Action Learning
The Balance Score card
Benchmarking
Business Process Re-engineering
Casual Loop
Container
Dialectical Procedure
Dialogue

11. Cont…
Domains of learning (Identification, Specification and organization of knowledge)
EPSS
Fracture Analysis
Framing
Goal Based Scenarios Training
Grid for Assessing Assumptions
Groupware
Hyper Learning(action learning and simulation based learning.
Knowledge Culture Building Executive Exercise

12. Approaches to Learning
Knowledge Repository
The Ladder of Inference
Learning History
The Inter Play of Innovative Ideas
Learning Laboratory
The left hand and right hand columns
Microworlds
Potentials of Promising Ideas
Real Time Expert systems

13. Cont… Process Leading to New Ideas Real Time Experts Systems
Scenario Analysis
Simuworlds
The Structured Project Group Memory
Systems Thinking
Work Flow Systems, Work Group Conferencing and Workouts