1. Recognising resistance to Change
Ranjit Sidhu and Jack Pinter
@ChangeQuestLtd
@Jackpinter
#projchallenge
©ChangeQuest 2017

2. Pace of change

3. Balancing delivery focus with people focus

4. People are not rational robots

5. Resistance to change

6. Different levels of resistance
What we see
Behaviours
Thoughts
Feelings
Needs
A range of unspoken rules, expectations, assumptions develop over time. Change can disrupt these, leading to a loss of trust and commitment

7. Example change – ACME Business Services
Player A
Player B
Changing from having own office to hot-desking in open plan office
Senior Executive
at Acme Business Services
and player A’s manager
Mid level manager
at Acme Business Services

8. Different levels of resistance
What we see
Behaviours
Thoughts
Feelings
A range of unspoken rules, expectations, assumptions develop over time. Change can disrupt these, leading to a loss of trust and commitment
Needs

9. We think much faster than we speak
600 – 800 words per minute
Speak 120 – words per minute

10. Different levels of resistance
What we see
Behaviours
Thoughts
Feelings
A range of unspoken rules, expectations, assumptions develop over time. Change can disrupt these, leading to a loss of trust and commitment
Needs

11. Different levels of resistance
What we see
Behaviours
Thoughts
Feelings
A range of unspoken rules, expectations, assumptions develop over time. Change can disrupt these, leading to a loss of trust and commitment
Needs

12. Different levels of resistance
What we see
Behaviours
Thoughts
Feelings
A range of unspoken rules, expectations, assumptions develop over time. Change can disrupt these, leading to a loss of trust and commitment
Needs

13. Appealing to hearts and minds
Recognise and acknowledge other’s emotions, needs and values
Respect
Understanding
Acknowledgement
Fairness
Competence
Honesty
Cooperation
Gratitude
Appreciation
Achievement
Status
Integrity
Responsibility
Trust
Ambition

14. Balancing yours and other’s views
Player A
Player B

15. Discover more Certified Local Change Agent Change Management
NEW qualification (2 days)
Change Management
Foundation and Practitioner (5 days)
Aligned with Change Management Institute’s Competency Framework

16. “Trust is the most essential factor in effective communication”
Stephen Covey

17. About ChangeQuest Helping you and your organisation grow
Your development needs are at the heart of everything we do.
We offer accredited and bespoke training and coaching in
Change management
Project management
People skills
Enabling you and your organisation to manage people, projects and change more effectively and with less stress.

18. Thank you
You will find more articles on our blog at and you can keep up to date with the latest tips and resources by following us on LinkedIn and Twitter.
ChangeQuest
@ChangeQuestLtd
+44 (0)