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Communicating in Teams and Mastering Listening and Nonverbal Skills

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Presentation on theme: "Communicating in Teams and Mastering Listening and Nonverbal Skills"— Presentation transcript:

1 Communicating in Teams and Mastering Listening and Nonverbal Skills
© Prentice Hall, 2005 Business Communication Essentials

2 Business Communication Essentials
Overview of Teams Advantages Disadvantages Information and knowledge Diversity of views Acceptance of solutions Performance Groupthink Hidden agendas Free riders High costs © Prentice Hall, 2005 Business Communication Essentials

3 Business Communication Essentials
Effective Teams Have a clear sense of purpose Communicate openly and honestly Reach decisions by consensus Think creatively Remain focused Resolve conflict effectively © Prentice Hall, 2005 Business Communication Essentials

4 Preparing for Meetings
Decide on the purpose Select participants Choose the location Set and follow an agenda © Prentice Hall, 2005 Business Communication Essentials

5 Conducting and Attending Meetings
Stay on track Follow procedures Encourage participation Close effectively Follow up promptly © Prentice Hall, 2005 Business Communication Essentials

6 Business Communication Essentials
The Listening Process Receiving Interpreting Remembering Evaluating Responding © Prentice Hall, 2005 Business Communication Essentials

7 Business Communication Essentials
Barriers to Listening Prejudgment Self-centeredness Selective listening © Prentice Hall, 2005 Business Communication Essentials

8 Effective Listening Strategies
Find areas of interest Judge content, not delivery Keep quiet Listen for ideas Take notes © Prentice Hall, 2005 Business Communication Essentials

9 Business Communication Essentials
Effective Listening Work at listening Block competing thoughts Paraphrase the speaker Stay open-minded Stay ahead of the speaker © Prentice Hall, 2005 Business Communication Essentials

10 Business Communication Essentials
Using the Telephone Confidence Professionalism Communication © Prentice Hall, 2005 Business Communication Essentials

11 Receiving Telephone Calls
Answer promptly Identify yourself Establish rapport Be positive Take messages Explain your actions © Prentice Hall, 2005 Business Communication Essentials

12 Making Telephone Calls
Get ready Schedule the call Eliminate distractions Introduce yourself Maximize your time Maintain focus Use a positive close © Prentice Hall, 2005 Business Communication Essentials

13 Business Communication Essentials
Using Voice Mail Store verbal messages Retrieve verbal messages Minimize time zones Reduce paperwork © Prentice Hall, 2005 Business Communication Essentials

14 Effective Voice Mail Greetings
Be brief and accurate Sound professional Keep callers in mind Make options helpful Update your greetings Respond to calls promptly © Prentice Hall, 2005 Business Communication Essentials

15 Effective Voice Mail Messages
Keep the message simple Sound professional Avoid personal messages Replay the message Avoid multiple messages Don’t hide behind voice mail © Prentice Hall, 2005 Business Communication Essentials

16 Nonverbal Communication
Intent Spontaneity Honesty Efficiency © Prentice Hall, 2005 Business Communication Essentials

17 Types of Nonverbal Communication
Facial expressions Gestures and posture Vocal characteristics Personal appearance Touching behavior Use of time and space © Prentice Hall, 2005 Business Communication Essentials

18 Maximizing Nonverbal Communication
Avoid conflicting signals Strive for honesty Smile genuinely Maintain eye contact Monitor posture and gestures Use appropriate vocal signals © Prentice Hall, 2005 Business Communication Essentials

19 Maximizing Nonverbal Communication
Know your audience Acknowledge comfort zones Shake hands appropriately Respect varying attitudes about time Use touch carefully Be aware of false cues © Prentice Hall, 2005 Business Communication Essentials

20 Business Communication Essentials
Reviewing Key Points Working in teams Listening effectively Observing nonverbal communication Planning effective meetings Using telephones and voice mail © Prentice Hall, 2005 Business Communication Essentials

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