1. RICOH ePresentment and Payment May 2018

2. RICOH ePresentment and Payment
Improve revenue cycle management by opening the door to new communication and payment methods.
Ricoh takes an end-to-end approach, providing a complete solution that includes the expertise, technology and hands-on experience to bring your ePresentment and Payment to market faster.
Offer an enhanced customer experience without having to build, maintain and manage your own infrastructure.
Improve response to critical communications by letting customers choose their preferred delivery channels and offering faster and simplified methods of transacting with your organization.

3. The Revenue Management Cycle is changing
Advancing technology, changes in consumer lifestyles and a U.S. population shifting younger create new business opportunities.
As adoption of online payments grows, financial interactions with apps, SMS, and IVR systems are also increasing.
Consumers no longer see non-postal payment options as a “nice to have” but a ”need to have” in order to fit their lifestyle and buying habits.
Millennials will outnumber the Baby Boomer generation in the next few years, and this technology-savvy consumer audience is more comfortable making payments, purchases and donations through what were formerly considered “non-traditional” channels.

4. The challenge for marketers and service providers
Designing, building, maintaining and managing an internal ePresentment and Payment infrastructure is both costly and resource intensive.
Internal IT resources and institutional knowledge may not be sufficient.
Exploring infrastructure and software choices is a complicated process.
Budgets for a “ground-up” build may not be available or draw funds from other core business and IT initiatives.
Ongoing program maintenance and system management is critical for success.

5. Ricoh’s solution reduces the barriers to entry
Ricoh ePresentment and Payment removes the hurdles of bringing an internal solution to market. We bring everything you need to the table, including the expertise and staff to design, build, and implement your solution.
Your organization is not locked into a single software or infrastructure over the long-term. Sunk costs are reduced.
Our “complete solution” approach is designed to be custom-fit to your needs, and is scalable for future growth in both your organization and customer base.
We’ve built secure payment processing solutions into our own workflow— with no ownership overhead for you — to achieve faster, more predictable ROI.
Ricoh Consulting Services can fill any or all internal knowledge gaps to speed time to market in both designing and implementing your solution.

6. A multichannel approach to ePresentment and Payment
Offer customers more ways to interact with your presentment and payments systems, and gain new visibility into customer behavior.
Meet customer expectations for choice in their presentment and response channel. Take advantage of this new customer data to drive improved results across all marketing and communications efforts by tailoring offerings to customer preferences.
Utilize existing postal methods and expand to new channels including online, , SMS (text), and IVR.
Simplify processes with the ability to output data as a documents or calculated values across multiple channels from a centralized, streamlined starting point.
Speed time-to-payment with the ability for customers to interact and respond to invoices and offers instantly.

7. Realize savings on postal efforts
For every customer who chooses to interact with you through a non-postal means, your organization can immediately save hard costs on labor, printing, forms storage, and postage.
Reduce the need to produce and inventory pre-printed forms and envelopes.
Make messaging changes on-the-fly without the cost of destroying outdated paper documents, and respond quickly to regulatory changes.
Achieve significant savings with reduced postage needs.
Speed delivery time of critical communications efforts from days to minutes.

8. Get a clearer view of payment status
Take better control of your revenue management cycle with a dashboard view of customer payment status.
Gain a clear understanding of outstanding payments, customer response rates and the effectiveness of your communications through a dashboard view.
Deliver payment reminders, updates and status notices more cost-effectively to improve pay-up rates.
Add the flexibility to implement customer rewards or discounts for within preferred timelines.

9. Add flexibility to payment options
Offer a wider range of one-time and automated payment choices including recurring payments.
Establish login-required or one-time guest payment choices.
Store up to 10 payment types per customer, including credit card and ACH.
Easily implement late fees, convenience fees or discounts and rewards to drive preferred customer behavior and payment patterns.
Options for future payments, recurring payments, partial payments and over-payments.
Enable SMS payments with a simple “YES” response after initial payment method setup.

10. Additional benefits Secure, PCI compliant solution.
Direct integration to payment processor.
Profiles customized to print site operational standards.
Extensive reporting dashboard.
Ricoh “single-partner” approach streamlines the entire process, removes the “who to call” question for any issue.

11. Start with a consultation
Ricoh will review your business goals and objectives with you.
Discuss the scale of your operations and IT infrastructure.
Review current payment and presentment capabilities and processes.
Explore opportunities for increased customer engagement, improved customer experience, and more robust revenue cycle management.

12. Thank you.