1. 5QC Update IPSG Meeting Lisbon, 15 November 2007

2. Agenda Introduction BP workshops organisation (ref : manual)
Agoras organisation (ref : manual)
Dedicated sessions
Demographic challenge
Customer satisfaction management
Focus on quality policies
Stands exhibition (ref : manual)
Communication

3. Preparation and organisation of best practice workshops
Format of WS sessions : 100 min
3 cases per workshop
6 to 7 workshops in parallel
3 times during the conference
Case presenters
Free access to the conference (2 people per case)
Must master English or French
Facilitators
Task
Chairing the session
Questioning the presenters
Establishing links and comparisons
Organising interaction with the audience
Preparation of the workshop ahead
Experience of facilitation and knowledge of the subject
Must master English or French

4. 1. Preparation and organisation of best practice workshops
Facilitators
Free access to the conference
Transport and accomodation paid
Selected among IPSG members or proposed by IPSG members (in February 2008)
Critical friends process
No drastic change in the procedure
Geographical proximity must be taken into account
Paired countries can agree to different operating modes (DVD…)
PROPOSAL :
If 2 MS want to work together, they must let it know
France will make suggestions (if needed)

5. BP workshops : what is next
Cases selection
IPSG : send 1st version of the detailed description : Nov 30, 2007
Sci. Rapporteurs : Constitution of the workshops Jan 20, 2008
5QC team : return and comments of the description Jan 30, 2008
IPSG/Case presenters Final vers. detailed description March 30, 2008
Facilitators
5QC team : Call for facilitators Feb 2008
5QC team : Selection of facilitators March 2008
Critical friends « match making »
IPSG : suggested agreed MS pairs Dec 31, 2007
5QC team : finalisation of the pairing Jan 30, 2008

6. 2. Preparation and organisation of the agoras –
Format of agoras : 60 min
2 to 4 panellists (speakers)
4 sessions in parallel
3 times during the conference (total 12)
Panellists
No formal presentation
Free access, transport and accomodation
Must master English or French

7. 2. Preparation and organisation of the agoras
Facilitators
Will be selected early
Task
Clarifying the positioning of the agora (with 5QC team)
Scripting the agora
Chairing the agora
Must master English or French
Experience of facilitation and knowledge of the subject
Free access, transport and accomodation
Selected among IPSG members or suggested by IPSG

8. 2. Preparation and organisation of the agoras : What is next
5QC Team / IPSG : selection of facilitators 30 nov 2007
5QC Team : confirmation of panellists 30 nov 2007
Clarification of the positionning of the agoras 15 jan 2008

9. 3. Dedicated sessions Subjects to be highligted
CSM, Demographic challenge, work of IPSG on quality policies
These sessions must clearly differ from workshops with cases selected by the countries, to avoid confusion
Suggestion : having 3 sesions called « infoshops » or « masterclass » presenting :
2 or 3 of Tools of CSM, according to the priorities of MS and decision of DGs (cf EIPA’s report)
2 or 3 examples on how PA are coping with the demographic challenge
2 or 3 examples of work of IPSG on quality policies.
Next steps
5QC team writes guidelines for these sessions Jan 30, 2008

10. 4. Stand exhibition 3 types of stands
Give guidelines to « country » stands (according to their priorities)
Quality policies
Exemplary achievements
Humorous screenplay…
Theme Stands
CAF
EUPAN stand will present work done by IPSG and other WG
different sections
Will be coordinated by France, but presence of « real » EUPAN people shall be organised 
« Citizen stands »
Organisations representing citizen at the european level

11. 4. Stand exhibition Standard equipment free of charge
9 sq m module
3 chairs, one electric socket
Fixing panel
Reception booth
Wifi
Additional equipment available on a paid basis
Computer equipment
Audiovisual equipment …

12. 4. Stand exhibition : what is next
5QC team : invite potential exhibitors Nov 30, 2007
Exhibitors : confirmation of the stands Jan 31, 2008
Exhibitor : Logistical needs May 15, 2008

13. 5. Communication
To reach potential participants to 5QC, in order that they take note of the date.
By Dec, 15, 5QC team sends to IPSG a document (electronic), presenting the 5QC, with a draft of the program
IPSG members to broadcast in MS
Feedback is expected (sent to how many people, what kind of organisation, …)

14. Thank you…
... For your attention