1. Tarrant County 9-1-1 District Tarrant County 9-1-1 District Office
PSAP Managers Meeting
Wednesday, October 19, 2011
9:00 a.m. to Noon
Tarrant County District Office
Training Room
2600 Airport Freeway
Fort Worth, Texas

2. AGENDA 1. Welcome, Opening Remarks – Wanda McCarley 2. On Time Drawing
2012 PSAP Assistance program roll-out – Greg Petrey
4. Regional Radio System update – Greg Petrey
5. Wireless Update – Bill Horne
9-1-1 Public Education for NSI Phones – Alisa Simmons
Emergency Alert System Nationwide Test – Wanda McCarley
8. Overview of The National Workshop on Overload – Yvonne Serl
9. Grand Prize Drawing

3. The National Workshop on 9-1-1 Overload
Yvonne Serl

4. Summary
Consolidation – Funding new center vs. consolidation of existing center
Funding
Sweeps of budget
Inability to appropriate
Funding reductions

5. National Standards for Telecommunicators
Training for PSAP Personnel in Regards to NG9-1-1
The ability to receive text and video
Technology Solutions
Use of Relay centers create delays
N-1-1 Centers not accessible to hearing impared
NSI phones

6. Technology/Limitations
Call routing
Knowledge of overflow
Education
9-1-1 Officials and PSAPs with one voice and same message
Legislators and Policy Officials
Police and Fire Chiefs
Citizens
Underserved (lower income and impaired)

7. Staffing issues not consistent across the country
Overworked
Understaffed
Policy Front
Grass Roots efforts at a local level
Combined efforts at state based advocacy level

8. Operations Leadership Training
9-1-1 operators getting additional responsibilities
Dedicated personnel to work on National Issues vs. volunteers
Call taker employee satisfaction and retention
Leadership