1. Issue Escalation – Trigger Points
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Issue Trigger Point
Escalate
Issue To
Escalation
Urgency
Action
Required
Target Completion
OH&S Near Miss
or Incident
Supervisor, Production Manager, Safety Rep.
Immediately upon discovery
Containment of minor issues, stop line if serious, must be reported
Temp Fix – 1 hour
Perm Fix – 1 week
Line stops for more than 5 minutes
Maintenance immediately, Manager as available
Within 5 minutes of trigger point passing
Maintenance Support
Root Cause Analysis
Permanent Countermeasure
Temp Fix – Same day
Ran out or low material amounts
Supervisor, Stores,
Others as required
Ideally before parts run out (no lost time)
Deliver parts to line if available, else investigate
Temp Fix – Immediate
Perm Fix – 1 day
Quality Issue
Appropriate Manager
Quality Personnel
Containment of minor issues, stop line if serious
Equipment Issues (inc. low line rates)
Supervisor, Maintenance
Restore desired line Quality, Availability & Performance
Staff Shortage
Production Manger
Re-allocate labour, possibly obtain labour hire personnel
Skill Shortage
Production Manager
By the end of the Shift with shortage info
Training skills gap analysis and training plan for Team
Perm Fix – 1 month
Original Issue Date: 23/04/2010
Revision Date: 27/04/2010
Status: Ver 1.00
Publisher: Rob Tomlinson –
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