1. Workforce Collaboration and Productivity
An Overview
Nov XX, 2015

2. Agenda MARKET OPPORTUNITIES RECENT MARKET TRENDS OUR OFFERINGS
BUZZ AROUND WORKFORCE
WHY HCL

3. Agenda BUZZ AROUND WORKFORCE MARKET OPPORTUNITIES RECENT MARKET TRENDS
OUR OFFERINGS
BUZZ AROUND WORKFORCE
WHY HCL

4. Trending Buzz around Workforce
Changing Demographics of Workforce
Increasing usage of Diverse Devices by Workforce
Shift of Enterprise Ecosystem to People focused
Wider Workforce including Vendor, Partner, Agent even Customer
Change in Workforce Expectations around Content and Collaboration

5. 1. Changing Demographics of Workforce
Millennial replacing Gen-X
Spread across Geographies even being part of same team
Exit of experienced Workforce
Altruistic Culture

6. 2. Increasing Usage of Diverse Devices
BYOD and CYOD
Flexible Working Hours
Experience [across Devices] matters – Apps & Browsers
Variety of Devices – Size and Platform

7. 3. Shift of Enterprise Ecosystem to People focused
Processes tuned as per People convenience
Personalization / Persona driven
Experience is more important than Data
No structured Workflow anymore, it is Network now

8. 4. Wider Workforce [incl. Vendor/Partner/Agent]
Extended Ecosystem including Vendor / Partner / Agents
Even Customer is part of internal Ecosystem often

9. 5. Expectation Change – Content & Collaboration
Proactive / Targeted / Personalized Content Delivery
Informal Collaboration as Information source
Multi-channel Collaboration and seamless transition
No mere content, rather [rich] Content with Experience

10. Agenda RECENT MARKET TRENDS MARKET OPPORTUNITIES OUR OFFERINGS
BUZZ AROUND WORKFORCE
WHY HCL

11. Overall Industry Trends
Top 10 IT Industry Trends – 2015 onwards
[Courtesy: Gartner]
Merging Real & Virtual
Intelligence Everywhere
Emergence of New IT Realty
Computing Everywhere through devices and wearable
Industrial Internet of Things to leverage information from disparate sources to manage, monetize, operate and extend business models
Cost effective, agile and Innovative Infrastructure Management using 3D Printing
Advanced, Pervasive, Invisible Analytics focusing on ‘Big answers’ rather than ‘Big Data’
User Context rich Systems delivering content and services auto-aligned to user preferences, social connections, location and other environmental data
Smart Machines leveraging power of artificial intelligence
Unification of Cloud and Mobile strategies leading to cloud-optimized and cloud-native applications
Software defined Applications and Infrastructures introducing more flexibility in digital business
Mingling of operational models like Dev-Ops etc. with large scale cloud platforms to create IT Cloud Culture called Web Scale IT
Risk based Security and Self Protection of the Applications enriching Dev-Ops
Top Business Need Trends
[Courtesy: Gartner]
By 2016, Enterprise social networks will become the Primary Communication Channel
By 2016, 50% of large organizations will have internal Facebook-like social networks, and that 30% of these will be considered as essential as and telephones are today.
By 2017, new user-facing applications will exhibit Gamified-Social-Mobile fusion

12. Top Business Trends around Workforce Productivity1
Crowdsourcing and Crowdsource Services 2
Productivity Measurement in Quality of Output rather than Hours spent 3
Workforce influenced Adoption of Devices 4
Enterprise Values over Rules 5
Many hats of IT Workforce 6
Employee-led Innovation

13. Agenda MARKET OPPORTUNITIES RECENT MARKET TRENDS OUR OFFERINGS
BUZZ AROUND WORKFORCE
WHY HCL

14. Potential Opportunity Areas
Top-Down Approach
Employee Turnover
Relationship beyond Employment
Leadership Building
Talent Identification & Onboarding
Optimal Talent Utilization
Business Growth through Customer Relationship
Uncontrolled Knowledge Dynamics
Workforce
On-the-Move
Knowledge/Info Format Transformation
Untapped Info from Informal Interactions
Traditional
Find-ability
Generic Content, Information & Messages
Bottom-Up Approach
Lack of Excitement & Motivation
Absence of Digitalized Ambience
Lack of Automation
Subjective Decision Making
Restricted Data Access
Process Culture mismatches with People Culture

15. Top Target Stakeholders
CHRO
CXO
IT HEAD

16. Agenda OUR OFFERINGS MARKET OPPORTUNITIES RECENT MARKET TRENDS
BUZZ AROUND WORKFORCE
WHY HCL

17. The Philosophy Productivity Gain Improved Adoption Managed Ecosystem
Money
Time
Morale
Customer
Relations
Employee
Org
B2B
B2C
Workforce
eXperience
Knowledge Asset
Process
Productivity Gain
Improved Adoption
Managed Ecosystem
User Satisfaction

18. Next Gen Workplace Key Tenets
Digitalized
Smart User Experience
Device Enabled
Persona driven
Powered by Services
Highly Personalized
Innovative tools
Agile & Adaptive
Open and Social Culture
Gamified Workplace
Governed
People driven Ecosystem
Accountability in Systems of Records
Measured
Secured
Ensured Compliance
Adaptability & Fast Adoption
Next Gen Workplace Key Tenets
Scalable
App Centric
Extendable through APIs
Cloud oriented with ramping flexibility
Automated
Data as Controller
Cross System Automation
Predictive
Context driven Content Delivery
Analytics as Backbone of Workplace Mgmt.
Advanced Strategy for early Adoption of Changes

19. Organizational Culture
The Approach
B2B
B2E
B2C
Workforce
Organizational Culture
Processes
Assets
Workplace
eXperience
Excite
Functions helping Workforce to be motivated to use systems to contribute proactively for Enterprise
Know
Functions to gather information about Workforce from disparate source and processes
Engage
Functions helping Workforce to get engaged in non-mandatory Organization acts helping Enterprise to excel
Enable
Functions enabling Workforce to carry out regular jobs in systematic way helping Enterprise to run the show
KE4
Empower
Functions empowering Workforce by rising the importance of Workforce in critical Enterprise acts
Workplace Maturity
Workplace Transformation

20. Service Portfolio Innovative Collaboration Services
Consumerized Micro-Solutions for typical Business Problems
Predictive search and analytics
Multi-media-based collaboration
Services and Apps for ready-made usage of Micro-Solutions
Mobility / Wearable centric Innovation is a key area of focus
Application Modernization Services
Platform Consolidation, App Rationalization, API-fication
Upgrade from Legacy version to :latest version of same product
Migration from Legacy platform to any of the latest platforms
Apps and Enterprise App Store
Transformational Advisory Services
Strategic Consulting for Maturity, Roadmap, ROI etc.
Functional Consulting for KX, Community & Collaboration
Techno-Functional Consulting on Platform Consolidation
Product Fitment, Mobile Strategy, IA Design
User Experience & Usability Services
Usability and User Experience Consulting, User Profiling
Detailed Visual, Experience and Interaction Design
Template-driven Persona-driven Experience Journey
Mobile Experience and Management 1 2 3 4 5
Traditional Service Fronts
Development and Enhancements
Platform Upgrade and Migration
Support, Maintenance and Administration

21. Next Gen Work Process Management Next Gen Workforce Ecosystem
Solution Offerings
eXperience
>
Enable
Engage +
Excite
Empower
Framework Tracks
Next Gen Work Process Management
Next Gen Workforce Ecosystem
Knowledge Asset Exchange
Next Gen
Digitalized KX Platform
Next Gen Find-ability
KX Governance
KX Communities
Knowledge on-the-Go
Tacit Knowledge Management
Next Gen Media Management
Implicit Knowledge Accumulation
Analytics driven Knowledge Usage
End-to-End KX Strategy
Focused Adoption
KX Metrics
Social Portal
Digitalized Platform
Multi-Technology Platform
Global Focus
Collaboration on-the-Go
Community driven Information Share
Next Gen Media Management
Purposeful Gamification
Context-driven Content Delivery
Next Gen Ambience
Actionable Social
Corporate Ambassadorship
People Metrics
Intranet
Self Service
Interactive Dashboards
Enterprise Surveillance
Semi-Automated Business Process
Data Anywhere
Collaborative Decision Making
For details on Micro-Solutions click here

22. High Level Architecture
Cloud or On-Premise
Device Agnostic
Workforce Productivity Suite
Next Gen Knowledge Asset Exchange + Next Gen Workforce Ecosystem + Next Gen Work Process Management
Extended Interfaces – Vertical / Horizontal function specific
Service + API
App
Platform
Base Technologies
Platforms / Frameworks
Services / APIs
Tools / Utilities
Prerequisite Technologies
LDAP
Database
Auth Provider
Provider
Log & Audit

23. Agenda WHY HCL MARKET OPPORTUNITIES RECENT MARKET TRENDS OUR OFFERINGS
BUZZ AROUND WORKFORCE
WHY HCL

24. Differentiators Alignment to Changing Workforce Trends
End-to-End Coverage – from Strategy to Operations
Bouquet of Solutions / Frameworks / Accelerators including IPs
Experience of 14+ Years / Person Years in Collaboration and Productivity space

27. APPENDIX

28. Service Catalog 1 of 3 Knowledge Asset Exchange Next Gen
End to end Knowledge Exchange Strategy
Assessment of Readiness
Maturity Determination and Projection
Strategy around People-Process-Technology-Financials
Roadmap and ROI determination
Knowledge Exchange Governance
Governance Model
Knowledge Element Identification and Prioritization
5W1H (Why-What-When-Who-Where-How) Perspective
Communication Plan
Information and IT Governance
Knowledge Exchange Communities
Community of Practice
Digitalized Knowledge Exchange Platform
Device independent Access
Service and App driven
Next Gen User experience with Personalization
Knowledge on the go
App driven
Device Friendly
Platform agnostic artifact delivery
Analytics driven Knowledge usage
Automated Knowledge Classification Utility
Similar Knowledge
Tacit Knowledge Management
Voice based capturing of Tacit Knowledge
Tacit to Explicit Codification
Next Gen Find-ability
Enterprise Search
Content / Full Text Search
Federated Search
Cognitive Search
Scribble driven Search
Implicit Knowledge Accumulation
Event driven Knowledge Feed
Content Curation
Automated Tagging based mined metadata
Feed Management from External Sources
Next Gen Media Management
Media based Knowledge Storage, Content Search and Delivery
Automated Translation of Audio-Visual content
Knowledge Metrics
Performance Metrics
Knowledge Maturity Scale
Focused Adoption of Knowledge Exchange
Guided Adoption as per determined Strategy
Tool driven approach to meet Maturity Target

29. Next Gen Workforce Ecosystem
Service Catalog
2 of 3
Next Gen Workforce Ecosystem
Social Portal
Workforce Profile Management
Social Ambience
Social Tools – Blog / Microblog / Forum / Wiki / IM
Social Actions – Share / Like / Abuse / Tag etc.
Community driven Information Share
Global Communication – Organization to Employee
Global
Channel based
Professional Networking / Enterprise Linked in – Employee to Employee
Employee Connect – Employee to System(s)
Multi-faceted Communities
Community of Interest
Community of Ideas
Digitalized Platform
Device enabled
Cloud based
Personalized
Service and App driven
Next Gen Ambience
Persona from Profile, Usage Pattern, Behavior
Collaborative Authoring
Workplace Collaboration Virtual Lab
Collaboration on the go
Audio-Visual Social Feedback
Personalized automated Notification
Gamification
Internal Gamification – for Employees
External Gamification – for Vendors / Partners / Agents
Context driven Content Delivery
Personalized Context as extended Persona
Content delivery based on Predicted usage based on Context
Global Focus
Easy enablement of Multi-Lingual
Next Gen Media Management
Content Search on Media
Auto-Translation of Audio-Visual Content
High Performance Content Storage & Delivery
Corporate Ambassadorship
Employee Advocacy
Multi-Technology Platform
Platform with Best of Breed Product Sets
Usage of convenient Integration techniques
Actionable Social
Leveraging Influence Index to optimize content
People Metrics
Top Performance Identification
Rewards & Recognition Framework
Workplace Maturity

30. Next Gen Work Process Management
Service Catalog
3 of 3
Next Gen Work Process Management
Intranet
Single Point of Entry
Access to core Enterprise Applications
Usage based Personalization
Self Service
Mandatory Workforce Information Collection
Business Approvals
ERP Sync
Collaborative Decision Making
Consensus driven Decision Making Tool
Data Anywhere
Abstracted Data Source(s)
Service based exposure of Data to Apps
Subscription model based Data Access
Semi-Automated Business Process
Automated triggering of Process Flow with change in Data
Personalized Rules to Automate Business Process Steps
Interactive Dashboards
Usage of Big Data to render Dashboards
On the fly Slice-and-Dice of Dashboards
Drill Down
Axis change
Extrapolation
Integrated Prediction Engines
Enterprise Surveillance
Monitoring Workforce Behavior for Proactive Enterprise Decisions

31. Sample Business Scenario #1: Digitalization of Collaboration Ecosystemx 
Collaboration on-the-Go
I am a Sales Person of XYZ Corporation. I travel frequently across the Globe. And often need to access artifacts from Intranet systems while travelling.
I cannot open my Laptop on the go and need to access KM from Mobile
I frequently swap my iPhone and Android Phone while traveling, need same experience of KM on both
I need to access our KM System to get an Important Document
I really love the experience of using several apps on my phone and tablets, would like to see same experience while accessing KM too
Platform Independent
Device Independent
App like Experience
Fully Cloud based
Extensible APIs
I start my travel to my customer’s place in a jiffy

32. Sample Business Scenario #2: Elements for Workforce on-the-Gox 
I am a Sales Person of XYZ Corporation. I travel frequently across the Globe. And often need to access artifacts from Intranet systems while travelling.
I cannot open my Laptop on the go and need to access KM from Mobile
I frequently swap my iPhone and Android Phone while traveling, need same experience of KM on both
I need to access our KM System to get an Important Document
While accessing KM, I found an interesting article on which I also have some input and I wanted to share that then and there so that I do not forget anything, but typing on the go is a challenge
Facility of Audio Visual Post and Feedback could be great
Could be good if counterparts in different GEOs are able to listen to my Audio feedback in their native language
A Content Search on Audio Visual feedback could be helpful to easily finding right content / comment when needed
I really love the experience of using several apps on my phone and tablets, would like to see same experience in KM too
I start my travel to my customer’s place in a jiffy

33. Sample Business Scenario #3: Persona & Context driven Contents
I am Sales Person of DEF Corporation. I travel frequently across the Globe. So I wish my Intranet contents can be delivered based on my department, Location and local Culture.
Nice to have Channel based contents where GEO, Culture, Interest Group etc. can be targeting channels
Personalized Content Delivery – Personalized Data, Personalized User Experience, Personalized functionalities
[Applicable for Opportunity Alert, Internal Job Alerts, KM Search]
Location and related Culture sensitivity along with auto-awareness about recent happenings from social channels
I am a back-office employee of DEF Corporation in Japan, but most of the corporate news and contents I receive are about USA. Also while I am not much interested about Music, a lot of internal social feed I receive on Music. Would love to see a personalized Portal or App.

34. Sample Business Scenario #4: Intelligent Find-ability
I am a top executive of ABC Inc. And I need to search the Collaboration system of my company often, where vendors and partners also participate along with our employees, to read various posts, contributions, feedback etc.
Search Results are frustrating most of the time – relevance of the result often deduced based on keyword matching but I feel feedback sentiment from users should be considered to call it relevant
I feel irritated on Search result given in our Collaboration portal for another reason too. It offers a generic result – I hardly find items / topic of my interest in first 10 items in Search Result. Result should be Personalized.
Vendors often uploads Promotions or new Product details in form of Video files and those are dumped in the repository. Most of the time it is very difficult to find the right Video through Search as Media search does not work on Media content
Would also love if the Search Result are further filtered based on some past data around our Vendors and Partners

35. Sample Business Scenario #5: Strategic & Operational Excellence
Strategy
Measured Governance
Adoption
CEO
Looking for Strategic approach towards Transformed Workplace
COO
Looking for a Well Governed Enterprise Ecosystem
CHRO
Looking for Fast Adoption of the Transformative Changes in Enterprise

36. Reference Architecture

37. Technology Stretch Workforce Productivity User Experience
Content & Information Management
Collaboration & Knowledge Asset Exchange
User Experience
Mobility & Digitalization
Workforce Productivity
Miscellaneous Workforce Productivity Utility Services
Cloud Solutions

38. Key Micro Solutions Know Enable Engage Excite Empower
Employee Context Builder
Scanning Profile & Recent Patterns of Usage & Behavior
Projection of Future Behavior based on scanned info
Scribble driven Search
Stylus enabled scribble input as Search Criteria
Conversion of Scribble into text and execution of Search task
Useful for aged community and on Shop Floor / Factory workshop
Cognitive Search
User enters question in Common Language
Content Analytics matches with relevant answers already available in repository
Helping enterprise to increase L1 support productivity
Visual and Voice based Collaboration
Collaboration on-the-go through voice and videos
Grabbing spontaneous sentiments
Audio based feedback
Multi device Screen view collation
Multi Device Authoring Simultaneously
Creation/Amendment of content on shared screen of other users
End-to-End KX Framework
KX Strategy
KX Platform (Multiple Technology)
Runtime dashboard based Idea Management with automated Innovation report
KX Accelerators – Voice based Tacit Codifier
Bundled Platform for Collaboration
Persona & related context Building
Prediction of individual Browsing and Usage pattern
Content Delivery based on pattern, location, device etc.
Virtual Collaboration Lab
Screen sharing & Live Streaming
Point & Click Drag & Drop
Sticky Notes & Whiteboard
Text & Voice Chat
Consensus driven Decision Enabler
Multi comment on single interface
Opinions on topic and for and against a comment
Sentiment analysis based on majority and relevance
Decision without human bias
Next Gen User Experience
Device Agnostic User Interface
Personalized Experience based on Employee Context
Compatibility of standard UI Frameworks
Analytics powered Employee
Content analytics based Search
Related Visualization
On-time Information delivery
Purposeful Gamification
Tasks, Blogs, Surveys, Polls, Knowledge Elements
Brand Messaging
Communities of Interests
Context driven Content Delivery
Persona and related context Building
Prediction of one’s Browsing & Usage pattern
Content Delivery on pattern, location, device etc.
Personalized Notification
Personalized thresholds on designated Alert Sources
Notifications on threshold violation on preferred channel(s) of the user
Enterprise Influence Index
Social Influence Management
Top Influence driven Content Strategy
Employee Advocacy
Target Though Leaders at all levels
Create meaningful Networks of Excellence
Train them
Empower them
Create a platform to enable brand messaging
Calculate ROI
Enterprise Surveillance Enabler
Monitoring employee movement, gestures, discussion and physical ambience using wearable
Automated Analysis and Corrective Action Suggestion towards improved Workplace
Voice based Tacit Codifier
Formal/Informal discussion recording
Conversion to text followed by mining
Indexing of text equivalent and ready for Search

39. Experience Snapshot Top Experiences
Delivering better experience, greater efficiency and productivity for leading American beverage company
Role and Geography specific content delivery, integrated single data interface collating data & content from ERP, Profile Store and other legacy systems, Multi source search, sharing contents over devices, strategic user experience delivery – all leading to 20-30% productivity gain in different spheres of Enterprise actions
Optimizing Cost and delivering greater Productivity resulting much improved enterprise ecosystem in a global Pharmaceutical Conglomerate
High efficiency Communication between divisions, Collaborative work platform with advanced search and knowledge asset sharing, around 20% cost saving on travel related expenses, improvement in overall manager productivity
Mobility Solution for Cabin crews of Middle Eastern 5-star Airlines
Delivered efficient Hospitality Services by the Crew member enabling high class service to its clientele though on-device info about Passengers, faster Kiosk item sales, quicker and accurate Incident Reporting including customer assistance
Strategizing and establishing App Factory for Swiss Pharmaceutical Multinational
Establishment of Apps Factory for mobile app development and support, personalized and self-service deployment, setting up of governance body to manage app requests from business and IT across geos, Structured innovation process rollout for excellence in incremental app production utilizing breakthrough ideas

40. Recent experiences
Customer
A 200 years old American Beverage Conglomerate having 50+ brands (includes 6 of Top 10 non-cola soft drinks in USA) in portfolio with 21 Manufacturing Centres, 115 Distribution Centres and employee base.
Objectives
Enabling customer to take better and fast Business Decision, Transforming Sales Tracking and related Account Management towards operation excellence, Improving Trade Spend Efficiency, GTM Speed & MRO, Automation of downstream Supply Chain.
Solution
One Integrated View of Customer Sales Data across Brands, Automated Decision Making using Debategraph mechanism, Redefinition of Experience across platforms, Next Generation Search, Digitalization of SharePoint, Channelized Content Delivery.
Benefits
Automation of Promotion Management resulting faster GTM, Personalized Dashboard improving individual Data Experience, Increased SCM Efficiency by integrated Map based Sales routing, Enriched User experiences all across and many more.
Customer
A US$ 42Bn+ global research-driven Pharmaceutical company, started its operations in 1654, discovers, develops, manufactures and markets vaccines and medicines to address medical needs across globe, having staffs across globe.
Objectives
Consolidation of Enterprise Information, Next Generation User Experience, Integrated one solution for ERP and Collaboration, Personalization to given unique experience, Improved Search Experiences, Optimization of Business Process Flows, Robust Governance.
Solution
Transformation of the Platform from SAP-Adobe to SAP-SharePoint leveraging DUET framework, Next Generation Search, Collation of 100+ disparate applications used by workforce under one Portal, Personalized Digitalization.
Benefits
Increased Shared Service, Improved Scalability across Business Units, more Open and Productive Decision making, On-Time internal Transactions resulting higher user Satisfaction, High efficiency Communication between different workgroups.
Customer
United Nations international financial institution, a member of the United Nations Development Group, that provides loans to developing countries for capital programs.
Objectives
Knowledge Management Platform needed higher Adoption, ROI was to be deduced to justify the Knowledge management Platform, Implementation of Knowledge Metric, Approach to capture Tacit Knowledge floating around, Optimization of the Collaboration.
Solution
Strategic guidance to define Roadmap of Knowledge Exchange rollout and ROI determination using Proprietary CAF (Collaboration Adoption Framework), Tacit Codification using voice based collaboration channel, Optimal Collaboration Adoption Strategy.
Benefits
Better Adoption of Knowledge Exchange Platform, Business case for Knowledge Platform with defined ROI, Continuous Guidance to be aligned with the Roadmap and addressing all existing Pains and Needs.