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Minnesota Energy Resources Danny Quint Compliance Supervisor

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Presentation on theme: "Minnesota Energy Resources Danny Quint Compliance Supervisor "— Presentation transcript:

1 Operator Qualification & Training Best Practices Roundtable Presentation
Minnesota Energy Resources Danny Quint Compliance Supervisor October 2-4, 2012

2 TRAINING IN TRANSITION

3 Number of Customers = 209,742 Miles of Main = 4,445
Number of Services = 202,148 Number of Employees = 215 Total Employees

4 Operator Qualification & Training Overview
177 Front-line Employees & 7 Field Operations Supervisors 2640 Learning Management System Modules Completed 680 Hands-on Performance Evaluations 904 hours - Construction Training (61 employees) 500 hours – Miscellaneous Training

5 Operator Qualification & Training Overview-2
New Employee Training 384 hours - Basic Gas Distribution Operations (12 employees) 228 hours - Intermediate Gas Distribution Operations (12 employees) 68 hours-Temporary Seasonal Meter Painters (17 employees)

6 Operator Qualification & Training Challenges
Challenge #1 – Geographically dispersed workgroup; unable to bring all employees to a common training location

7 Number of Communities Served = 165
5 Take-off Points Off 5 Different Transmission Line Companies

8 How Do We Meet The Challenge?
Utilize front-line employee field trainers to administer the training to local workgroups Training provided to field trainers

9 Challenge #2 – Limited training personnel
Operator Qualification & Training Challenges Challenge #2 – Limited training personnel

10 How Do We Meet The Challenge?
Use OQ subject matter experts to augment training Development of a mentor program for new employees Utilize online training courses

11 Challenge #3 – Dual business models – Regulated and Non-regulated
Operator Qualification & Training Challenges Challenge #3 – Dual business models – Regulated and Non-regulated

12 How Do We Meet The Challenge?
Carefully schedule regulated training along with non-regulated training, while working to ensure customer satisfaction

13 Challenge #4 – Construction completed by third party contractor
Operator Qualification & Training Challenges Challenge #4 – Construction completed by third party contractor

14 How Do We Meet The Challenge?
Mandated regulatory auditing requirements Conduct specialized construction auditing training Utilize 5 OQ subject matter experts

15 Challenge #5 – Mergers & acquisitions
Operator Qualification & Training Challenges Challenge #5 – Mergers & acquisitions

16 How Do We Meet The Challenge?
Required additional training positions and an updated training plan Remain flexible

17 New Employee Training Process
Training Progression Guide Leadership Involvement Qualification Timeline Formalized Hands-on Mentor Program Basic Gas Distribution Operations-32 hr. Intermediate Gas Distribution Operations-24 hr.

18 Existing Employee Training Process
All Existing Field Employees Involved Qualification Timeline Classroom Delivery

19 Safety Improvements Realized
Improved emphasis on safety during all training sessions Improvement in company safety culture

20 Challenges bring new ideas and ways of doing things
Conclusion Challenges bring new ideas and ways of doing things

21 QUESTIONS Minnesota Energy Resources Danny Quint Compliance Supervisor


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