1. Eurostat USS 2012
Antonio Consoli Dissemination WG 26 October 2012

2. Introduction Survey methodology Structure of the questionnaire
Question on trust
Questions on dissemination
Some results
Follow up
Main issues

3. Methodology Online questionnaire in IPM
Anonymous access (users may give their details if they wish so)
Yearly frequency (management request)
Open for about 2 months
Stable questionnaire (to compare with previous editions)

4. Publicity
Message to all users registered on Eurostat website (about in 2012)
Special message to 'key users' (around 600) by Director of B and reminder
Banner on the website home page
Twitter
ESS website
Result: 3101 respondents in 2012

5. Structure of the questionnaire
Users information (type and country)
28 questions on
Use of European statistics, including products and publications (6)
Quality of statistics (6)
Trust (1, new)
Dissemination, metadata and services (13)
Overall evaluation and change (2)
Respondents can add free text comments

6. Trust
Personally how much trust do you have in statistics produced by Eurostat?

7. Trust by user groups
For all groups trust is above 94%

8. Questions on products, metadata and services
Use of Eurostat's products
Quality of publications and Statistics Explained
Awareness of release calendar
Sufficiency and relevance of its information
Use of metadata (yes/no)
Use of metadata (which ones)
Sufficiency of metadata
Accessibility of metadata
Satisfaction with user support

9. Questions on dissemination
Accessibility of European statistics on Eurostat's website
Easiness of understanding the statistics
Content of the website in relation to user's needs
Language used
Judgement of the website functionalities

10. Example of results, website rating
Generally high satisfaction, but varying, and including 'Alert' if no opinion are not counted

11. Reporting
Results are analysed, by user groups, including comparison with previous years
Improvement actions are proposed
Report is presented for approval to Eurostat's senior management
Report is published on Eurostat website (before end of the year)
Monitoring of improvement actions and publication of results (every second year)

12. Plan for 2013
Launch survey with the same structure, methodology and timing (spring)
Try to improve number of responses from journalists

13. Main issues Frequency (shorter/longer survey interval)
Stability and comparability
Representativeness (having different user groups covered)
Technical tools and publicity
Privacy
Benchmarking against NSIs (ESS common survey layout?)

14. Thank you!