1. ISO 9000 - An introduction Part 2
P. B. Dhanish
Mechanical Engineering Department
National Institute of Technology, Calicut
Phone: (0495) (O), (D), (R)

2. How quality systems developed...
World War I
Factory System
Inspection
World War II
MIL-Q-9858 (US)
AQAP 1,4,9 (NATO)
DEF STAN 05/21,05/24, 05/29 (UK) BS
ISO
ISO
ISO

3. How quality systems developed...
World War I
Factory System
Inspection
World War II
MIL-Q-9858 (US)
AQAP 1,4,9 (NATO)
DEF STAN 05/21,05/24, 05/29 (UK) BS
ISO
ISO
ISO

4. Why go for ISO 9000 certification?
Marketing benefits
Export
OEM
Open market
Multiple evaluations

5. Why go for ISO 9000 certification? ...
Customer satisfaction
Cost savings
Employee satisfaction
Liability prevention
Subcontractor benefits
Investor benefits
Social benefits

6. Who gives the certificate?
Not ISO!

7. NABCB in India National Accreditation Board for Certification Bodies
DNV has been accredited
BVQI and IRQS have applied

8. How to get certification?
Certification audit
Surveillance audit every 6-12 months
Renewal after 3 years

9. What does it cost? Depends on size, product, etc For three years
Around Rs 20,000 per year for certifying a small company with 50 employees
+ Consultant’s fee

10. How ISO 9000 achieves quality?
Product
Quality
Men
Material
Machine
Method