1. Communication and Social Styles
What I learned…

2. Communication is Important: Communication is an essential tool for us to use in order to understand one another. Miscommunication can cause stress, conflict and misunderstanding. Effective communication = Good Relationships Two-way process of sending and receiving Used to try to accomplish four things: To be understood To Understand others To be accepted To get something accomplished

3. Factors Influencing Communication:
Context
Interpretation
Feedback
Barriers
Semantics
Jargon
Acronyms

4. Active Listening Internalize speakers feelings
See from their perspective
Use meaning and feeling to understand point of view

5. Verbal Communication:
The words we hear
The words we say
Non-Verbal Communication:
What we see
What our body “says” to others

6. Perception and Communication
We must communicate to get work done
Communication is a mutually influencing process
Our “reality” effects what we see/hear and how we respond
Perception and Communication
Mixed Messages:
Speakers word’s say one thing, nonverbals say another
Attach greater meaning to nonverbals
(In these situations it is best to ask for clarification to reframe the conversation)
Nonverbal Feedback:
The listener’s nonverbals are as powerful as speakers, so
Pay attention
Face the speaker
Make good eye contact

7. Social Styles

8. The Four Social Styles Driver Expressive Amiable Analytical