1. 1.02 Team Communication By: Judylyn Hobson

2. Team Communication: Oral Reporting
Report abnormal observations and results
to supervisor immediately
(In the hospital all critical lab results must be reported to MD within 60 mins of receiving the information)
Report observations, test results, and patient requests to supervisor and care provider prior to leaving area
Team reports occur at team meetings and the end of shifts
(Bedside report now implemented in most hospitals allows patients and family to have input in there care or test results)
1.02 Understand effective communication

3. Bedside Report https://www.youtube.com/watch?v=LR46q_2-OVc
1.02 Understand effective communication

4. Team Communication: Written Reporting
The chart is a legal document
Information must be accurate and updated
Test results or observations are documented on the patient’s medical record
Important to update what you did on your shift.
Did you collect the lab results you were suppose to collect?
Did the patients status change?
Did the patient have an abnormal lab result?
Always update the information in a written form so you can give accurate and concise report!
1.02 Understand effective communication

5. Team Communication: Written Reporting
Use correct grammar and sentence structure
Amending the patient’s record
Make a straight line through the statement
Record date and initial
Do not erase or use whiteout
Now everything is electronic so it is less likely you will
have a grammatical error, but always double check your charting! Small errors like saying the patient was hypotensive when the patient was hypertensive can make a huge difference.
1.02 Understand effective communication

6. Team Communication: Electronic Reporting
Electronic patient records
Computer networks provide fast and easy access to patient data
history
diagnostics
Research
Used to request patient diagnostic or treatment information
Input via tablet, voice, or keyed entry
Patient Diagnostic or Treatment Information: Diet Changes, Laboratory Tests, Medications, X-rays, etc….
1.02 Understand effective communication

7. Electronic Medical Record
Journal Entry: Are you for or against electronic medical records and why?
1.02 Understand effective communication

8. Team Communication: Electronic Reporting
Safety measures must be implemented
Confidentiality and HIPAA training
Password protection (SO VERY IMPORANT!)
Limited personnel access
1.02 Understand effective communication

9. Communication Technology Fax
Follow agency policies regarding transfer of patient records
Protect patient confidentiality
Use cover page ALWAYS!
Confirm delivery to intended recipient
Always confirm fax number before faxing. You wouldn’t want to send someone's personal information to someone else.
1.02 Understand effective communication

10. Communication Technology Internet
Healthcare providers utilize the web to provide:
information
Education: We create education packets and hand them out to patients before discharge.
Protect username and password
Verify credibility of websites used for research
1.02 Understand effective communication

11. Communication Technology Email
Be professional in content and grammar
Make your message clear and concise.
Respond in a timely manner
1.02 Understand effective communication

12. Communication Technology Email
Check for spelling and grammar errors.
Let your reader know if no response is required.
If you reference another individual in your , you should CC that person.
1.02 Understand effective communication

13. Communication Technology Email
Include contact information
can lead to miscommunication because tone of voice cannot be heard
REMEMBER - Rules of confidentiality and privileged communication apply to .
So if a mother of your 20 year old patient s you and wants to know if you did a pregnancy test and the results of the test are you allowed to share that information?
Remember it is her mother after all
1.02 Understand effective communication

14. Journal #2 – Influences on Patient Communication
Mrs. Summers is an alert, ambulatory (walks), 85-year-old patient. She lives in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.
Clearly identify some influences on Mrs. Summers’ behavior.
Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.
1.02 Understand effective communication

15. Journal #2 – Influences on Patient Communication ANSWER
For example, she does not want to take her medicine, she does not like the food being served for the day, the staff does not clean her room correctly, she does not want to go to any of the recreation activities.
Suggested answers:
Demonstrate Understanding – Empathize with Mrs. Summers; allow her to share her thoughts and feelings; create a bond;
Educate her about her medicines and help decrease her anxiety
Sense of Partnership – Make Mrs. Summers to feel a part of the team, use active listening – restate her concerns and clarify frustrations
Share common life experiences
For example, she does not want to take her medicine, she does not like the food being served for the day, the staff does not clean her room correctly, she does not want to go to any of the recreation activities.
Suggested answers:
Demonstrate Understanding – Empathize with Mrs. Summers; allow her to share her thoughts and feelings; create a bond;
Educate her about her medicines and help decrease her anxiety
Sense of Partnership – Make Mrs. Summers to feel a part of the team, use active listening – restate her concerns and clarify frustrations
Share common life experiences
1.02 Understand effective communication

16. Journal #3 – Patient Engagement
Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile? .
1.02 Understand effective communication

17. Journal #3 ANswer Suggested Answers:
Understanding – Allow Mr. Green and family to share thoughts and feelings
Education – Increase patient’s knowledge of illness and complications and to decrease anxiety; Make sure all patient’s and family’s questions are addressed
Sense of Partnership – Work together on treatment plan with family and Mr. Green
Deal with frustrations family may be feeling as well as Mr. Green
Work together to establish interests and hobbies Mr. Green will be going back home to be involved in
1.02 Understand effective communication